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Operations Manager

2 months ago

Glen Allen, Virginia, United States Hyatt Place Full time
Operations Manager Job Description

At Hyatt Place, we are seeking a highly skilled and experienced Operations Manager to join our team. As a key member of our management team, you will be responsible for ensuring the smooth operation of our hotel, providing exceptional guest service, and leading a team of dedicated associates.

Key Responsibilities:
  • Supervise and direct the work of hotel staff, including front desk, housekeeping, and food and beverage teams.
  • Ensure the hotel is operating efficiently and effectively, with a focus on guest satisfaction and revenue growth.
  • Develop and implement strategies to improve hotel performance, including revenue management, marketing, and customer service initiatives.
  • Collaborate with the General Manager to achieve business objectives and develop the hotel's overall strategy.
  • Recruit, train, and develop a high-performing team of associates, with a focus on promoting from within.
  • Manage the hotel's budget, including forecasting, budgeting, and expense control.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements:
  • 3+ years of experience in hotel operations, with a focus on management and leadership.
  • Proven track record of success in improving hotel performance and driving revenue growth.
  • Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
  • Strong analytical and problem-solving skills, with the ability to make informed decisions.
  • Ability to work in a fast-paced environment, with a focus on providing exceptional guest service.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.