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Hotel Operations Manager
2 months ago
We are seeking a highly skilled and experienced Hotel Supervisor to join our team at the College of DuPage. As a key member of our hospitality team, you will be responsible for overseeing the daily operations of our hotel, ensuring exceptional guest satisfaction, and providing leadership to our front desk and housekeeping staff.
Key Responsibilities- Supervise and coordinate the activities of front desk and housekeeping staff to ensure seamless hotel operations.
- Assist the Hotel Manager in the daily administration and coordination of hotel functions, including housekeeping, front desk, and vendor management.
- Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
- Monitor and maintain the cleanliness and organization of hotel rooms, public areas, and storage spaces.
- Oversee the ordering and inventory management of cleaning and laundry supplies, as well as the maintenance of laundry equipment.
- Assist with the hiring, training, and development of front desk and housekeeping staff, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Collaborate with the Hotel Manager to develop and implement hotel budgets, ensuring efficient use of resources and effective cost management.
- Perform other duties as assigned by the Hotel Manager, including coverage at the front desk and handling of lost and found items.
- High school diploma or equivalent required; 2 or more years of college coursework or equivalent experience preferred.
- 2-3 years of hotel, food service, housekeeping, or similar experience required; supervisory experience preferred.
- Demonstrated ability to work with people and give/take directions required.
- Opera PMS experience preferred.
- Familiarity with safety and sanitation procedures required.
- Familiarity with proper care of laundry equipment required.
- Ability to work with cleaning products required.
- Ability to lift and move equipment up to 50 lbs required.
- Ability to stand for long periods of time required.
- Ability to work on a computer system for hotel property management and point of sale systems required.
College of DuPage offers a competitive salary, paid time off, tuition discounts for employees and dependents, medical, dental, vision, and retirement benefits in a collaborative and friendly environment.
College of DuPage is an equal opportunity employer committed to diversity and creating an inclusive environment for all employees.
