Guest Services Coordinator
2 weeks ago
Sonata Coconut Creek, a managed community by AgeWell Solvere Living, is an Assisted Living & Memory Care facility located in Coconut Creek, Florida.
If you are passionate about enhancing the lives of seniors and supporting their overall wellbeing, we invite you to explore this opportunity. AgeWell Solvere Living has been recognized as a certified Great Place to Work for six consecutive years, and we proudly offer:
- Medical, Dental, and Vision benefits
- Company-paid Life Insurance and Voluntary Disability
- Paid Time Off and Holidays
- 401(k) Retirement Savings Plan
Position Overview:
The Concierge acts as a representative for the Community, fulfilling receptionist duties and other responsibilities as outlined in this role to assist in the management of the Community.
Key Responsibilities:
- Create a welcoming atmosphere for all who enter the Community
- Answer and screen incoming calls in a polite and professional manner, directing calls and taking messages as needed
- Greet all visitors warmly and courteously
- Ensure visitors sign in at the reception desk
- Notify Residents of their visitors
- Provide instructions to visitors based on Resident preferences
- Manage incoming and outgoing mail
- Handle clerical tasks such as typing, copying, and maintaining office supply inventory
- Keep the Emergency Phone Number Log updated at the front desk
- Maintain emergency contact information for each Resident
- Assist management with various clerical duties
- Page staff as required
- Collect RSVPs for special events
- Oversee sign-ups for scheduled transportation
- Distribute maintenance request forms and relay them to the Environmental Services Director
- Perform additional duties as necessary, including light housekeeping tasks.
Compliance and Safety:
- Adhere to all emergency protocols
- Understand and follow safety policies and procedures.
Communication:
- Effectively communicate with all staff members
- Promptly inform the Lifestyle Services Director, Resident Care Director, and General Manager of any changes in a Resident's physical or mental health.
Qualifications:
- High School Diploma required
- Strong interpersonal skills and the ability to connect with diverse individuals
- Initiative and sound judgment are essential
- Proficiency in word processing and clerical tasks
- Flexibility to work varied hours and participate in holiday activities.
Physical Requirements:
- Ability to bend and reach
- Capable of sitting for extended periods.
Miscellaneous:
- Availability to work weekends and holidays as needed
- May be required to work different shifts or extended hours
- Potential exposure to infectious materials and emotionally distressed Residents.
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