Guest Services Coordinator

1 week ago


Palm Beach, Florida, United States Palm Beach Club Services Full time
Job Description

Position Overview: Guest Services Coordinator

The Guest Services Coordinator will warmly welcome and guide members and visitors to their designated areas, ensuring the establishment's service standards are upheld. Responsibilities include managing reservations and maintaining an organized reservation system. The role also involves monitoring guest needs and supporting all operational phases. Additionally, the Coordinator will assist in preparing the venue for service while consistently upholding cleanliness standards.

Ideal candidates will possess experience in upscale dining establishments, exclusive member clubs, or luxury hospitality environments. Prioritizing ownership and member satisfaction is essential. All responsibilities must be executed in alignment with departmental and organizational policies, practices, and procedures.

  • Possess comprehensive knowledge of all menu offerings, specials, beverage selections, and non-alcoholic options available.
  • Understand table/seat/station assignments, room capacity, operational hours, and dress code requirements.
  • Ensure proper maintenance and usage of equipment.
  • Familiarize oneself with departmental policies and service protocols.
  • Prepare and allocate stations to team members following established procedures.
  • Set up the guest services station with necessary supplies and maintain cleanliness at all times.
  • Review menus, wine lists, tables, and service stations to ensure compliance with standards.
  • Guide the team in table setup requirements for optimal guest service.
  • Manage incoming calls and handle reservations according to departmental guidelines.
  • Maintain positive relationships with guests at all times.
  • Welcome, guide, and seat guests, presenting menus in accordance with established protocols.
  • Communicate VIP arrivals and special requests to relevant personnel.
  • Monitor service quality and inform staff of any issues.
  • Ensure tables are cleaned and reset in accordance with standards.
  • Complete closing responsibilities and oversee the closing tasks of staff.
  • Be knowledgeable about systems and procedures.


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