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Guest Services Coordinator

2 months ago

Pompano Beach, Florida, United States Sonata Coconut Creek Full time


Sonata Coconut Creek, a managed community under AgeWell Solvere Living, is a premier Assisted Living & Memory Care facility located in Coconut Creek, Florida.

If you are dedicated to enhancing the lives of seniors and committed to promoting their overall wellbeing, we invite you to consider this opportunity. As a recognized Great Place to Work for six consecutive years, AgeWell Solvere Living proudly provides:

  • Comprehensive Medical, Dental, and Vision coverage
  • Company-paid Life Insurance and optional Disability Insurance
  • Paid Time Off and Holidays
  • 401(k) Retirement Savings Plan

Position Overview:
The Community Reception Specialist acts as the welcoming face of the community. This role encompasses receptionist duties and other responsibilities to support the effective administration of the community.

Key Responsibilities:
- Create a positive first impression for all who enter the community
- Answer and manage all incoming phone calls in a professional manner, directing calls and taking messages as needed
- Greet all visitors warmly and professionally
- Ensure visitors sign in at the reception desk
- Notify residents of their visitors
- Provide instructions to visitors as per resident requests
- Handle incoming mail and process outgoing mail/packages
- Perform clerical tasks such as typing, copying, and maintaining office supply inventory
- Keep the Emergency Phone Number Log updated and accessible at the front desk
- Maintain updated emergency contact information for each resident
- Assist management with various clerical tasks
- Page staff as necessary
- Manage RSVPs for special events
- Oversee sign-ups for scheduled transportation
- Distribute maintenance request forms and forward them to the Environmental Services Director
- Carry out additional duties as required, including light housekeeping tasks

Compliance and Safety:
- Adhere to all emergency protocols
- Understand and follow all safety policies and procedures

Communication:
- Communicate effectively with all staff members
- Promptly inform the Lifestyle Services Director, Resident Care Director, and General Manager of any changes in resident health status

Qualifications:
- High School Diploma required
- Exceptional interpersonal skills and the ability to relate to diverse individuals
- Strong initiative and sound judgment
- Proficient in word processing and clerical tasks
- Flexibility to work varied hours and participate in holiday activities

Physical Requirements:
- Ability to bend and reach
- Capable of sitting for extended periods

Miscellaneous:
- Availability to work weekends and holidays as needed
- Potential for shifts outside of regular hours
- May be required to work extended hours (up to 16 hours per day)
- Possible exposure to infectious materials and challenging resident behaviors
- Background checks and drug tests may be required as per HR policies