Client Services Specialist
2 weeks ago
Are you passionate about delivering exceptional customer experiences? At Fetch-a-Tech, we are seeking dedicated professionals to enhance our Customer Service Team. Our representatives are skilled communicators who provide solutions and identify opportunities for our clients.
Key Responsibilities:
- Handle inbound and outbound calls with professionalism and enthusiasm.
- Deliver first-class customer service while booking service appointments.
- Educate clients on various services and upsell when appropriate.
Compensation and Benefits:
- Hourly pay rate ranging from $15 to $20 based on experience.
- Opportunities to earn additional commission and bonuses.
- Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
- 401(K) plan with employer matching contributions.
- Company-sponsored meals and events.
- Incentives and rewards for outstanding performance.
Ideal Candidate Profile:
- Sales-oriented and goal-driven individual.
- Minimum of 1 year experience in Customer Service, Sales, or Collections.
- Strong teamwork and collaboration skills.
- Ability to prioritize tasks and manage daily responsibilities.
- Independent worker with the capability to follow guidance.
- Excellent problem-solving skills and attention to detail.
- Experience with Service Titan is a plus.
Qualifications:
- Proficient in Microsoft Office applications.
- Exceptional phone communication skills and a passion for customer service.
- Ability to thrive in a fast-paced environment.
- Willingness to work flexible hours, including weekends and holidays.
- Prior experience in a call center or administrative role is essential.
Work Environment:
- Standard office equipment usage, including computers and phones.
- Ability to work at a computer for extended periods.
- May require working beyond 40 hours per week to meet deadlines.
- Must possess reasoning and problem-solving abilities.
- Physical requirements include the ability to lift up to 25 pounds.
Shift Details:
- Options for 10-hour shifts (4 days/week) or 8-hour shifts (5 days/week).
- Available for day or evening shifts.
Company Commitment:
At Fetch-a-Tech, we are dedicated to providing top-quality plumbing and indoor comfort services. Our mission is to ensure customer satisfaction through exceptional service and ongoing support for our employees.
Equal Opportunity Employer:
We are committed to diversity and inclusion in the workplace and prohibit discrimination based on any protected characteristic.
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