Client Support Specialist
2 weeks ago
- Handle incoming inquiries
- Arrange transportation services for clients
- Confirm insurance eligibility
We are seeking a knowledgeable and dedicated client support specialist who consistently demonstrates high performance and contributes to the overall quality of our client services.
The client support specialist serves as the primary point of contact for customers in any organization. This role requires an individual who comprehends the significance of this position and is committed to providing exceptional service.
Building trust with clients is crucial, thus our ideal candidate must possess excellent organizational and communication abilities.
The perfect candidate we envision should be well-organized and adept in a fast-paced call center environment.
Responsibilities of a Client Support Specialist
- Responds to phone inquiries
- Updates client records
- Confirms insurance eligibility
- Communicates with case managers and clients
- Arranges transportation for clients
- Collaborates with the dispatch team for transport scheduling
- Ability to multitask
- Conflict resolution skills
- Proficient phone communication
- Basic computer skills
- Problem-solving abilities
- Strong communication skills
- Customer service experience
- Bilingual preferred but not mandatory
- High school diploma or GED
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