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Client Support Specialist

2 months ago


Las Vegas, Nevada, United States Williams-Sonoma Inc. Full time
Williams-Sonoma Inc.

Client Support Specialists
Now hiring seasonal full-time staff

For an immediate response, please apply directly through this portal: Client Support Specialist - Seasonal Full Time - Williams-Sonoma Inc. Customer Care Centers )

Why you and why us?

Who are our Client Support Specialists? They are individuals who genuinely care about delivering a seamless experience for our clients. Agents are trained to handle inquiries, assist with order placements, facilitate returns, locate products, and schedule deliveries for all of our Williams-Sonoma Inc. brands. If you see yourself as a mix of perseverance and compassion, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?
  • 40% Discount on most merchandise
  • Engaging contests / rewards and recognition programs.
  • Paid Training
  • 401k options
  • Internal conversion and promotional opportunities. Based on position requirements and tenure, this can occur within the first 60 days if interested.
  • Pay = $17.00/hr

Essential Functions: The nuts and bolts
  • Address client inquiries and concerns regarding product and delivery information.
  • Provide product details, explore alternative solutions if an item is unavailable, and place orders for the client.
  • Effectively negotiate and satisfy clients using various methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
  • Perform other duties as assigned.

Qualifications: What you need to apply
  • High School diploma or GED.
  • 1 - 2 years previous client service experience.
  • Experience in a performance-based or metric-driven environment.
  • Strong ability to communicate both verbally and in writing with proficient data entry skills.

Important Facts: MUST HAVE THESE FOR CONSIDERATION
  • Ability to complete mandatory paid training for 4 weeks - 100% attendance is required.
  • Position is located in Summerlin so please be privy to commute location


About Williams-Sonoma Inc.:

Williams-Sonoma, Inc. is a multi-channel specialty retailer of high-quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best-known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines, and Mexico. Our products are also available to customers through our catalogs and online worldwide.