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Client Services Supervisor
2 months ago
Company: Pace Analytical Services
Pace Analytical Services is dedicated to enhancing the safety and health of our environment. Our commitment lies in providing scientific solutions to various sectors, including businesses, governmental bodies, and consulting firms, through our extensive laboratory network and local services.
Position Summary
The Client Services Team Lead is accountable for overseeing the logistics of sample handling, including the receipt, processing, and management of samples. This role requires a comprehensive understanding of laboratory protocols and administrative procedures while ensuring accurate documentation and data management.
Key Responsibilities:- Directs all facets of performance management, including recruitment, goal establishment, employee development, and performance evaluations. Provides continuous feedback for improvement.
- Cultivates a motivating team atmosphere by mentoring team members and ensuring adherence to Standard Operating Procedures (SOPs), while recognizing exceptional contributions.
- Prioritizes individual tasks effectively, ensuring prompt responses to client inquiries and reallocating work as necessary.
- Utilizes warehouse and laboratory expertise to manage various aspects of sample administration, including receiving, documentation, storage, preparation, shipping, and disposal.
- Reviews and processes standard logs, documents, databases, and related information accurately.
- Handles the transportation and delivery of samples, documents, and materials as required.
- Maintains cleanliness and organization of supplies, tools, and paperwork, following established disposal guidelines.
- Identifies urgent samples and prioritizes tasks based on project demands.
- Offers support in navigating sample, equipment, and shipping/receiving administrative policies and practices.
- Assists in investigating issues and formulating recommendations to address project and client concerns.
- Participates in the review and implementation of policies and practices related to sampling and shipping/receiving to align with organizational needs.
- Ensures compliance with relevant laws and regulations, seeking guidance when necessary.
- Enhances departmental efficiency by contributing ideas and participating actively in team initiatives.
- Promotes Pace Analytical's mission by interacting courteously with clients and colleagues, fostering a collaborative workplace.
Education and Experience:
A high school diploma or equivalent, along with three years of experience in sample, material, or laboratory administration, or a combination of education and experience.
Licenses and Certifications:
Continued employment is contingent upon maintaining all required licenses and certifications in good standing.
- A valid Driver's License may be necessary.
- Understanding of intermediate to complex principles and practices of sample and laboratory administration.
- Knowledge of shipping and receiving protocols.
- Experience with daily administration of sample programs and policies.
- Safe driving practices.
- Ability to resolve administrative or technical issues related to samples.
- Proficiency in relevant computer applications and systems.
- Effective communication skills for collaboration with team members and clients.
- Ability to maintain accurate records and documentation.
- Capability to work both independently and as part of a team.
- Skill in interpreting and applying organizational policies.
- Ability to deliver presentations effectively.
- Establishing positive working relationships with various stakeholders.
Additional Information
Benefits:
Pace Analytical Services offers a comprehensive benefits package, including paid vacation, holidays, sick leave, medical and dental insurance, retirement plans, and various voluntary insurance options.
Equal Opportunity Employer: Pace Analytical Services is committed to providing equal employment opportunities and prohibits discrimination of any kind.
Work Schedule:
Monday to Friday, 9 AM to 6 PM