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Client Engagement Specialist

2 months ago

Las Vegas, Nevada, United States PrideStaff - Las Vegas Full time
Job Overview

Position Title: Client Engagement Specialist


Location: Remote
Compensation: $22/hr

Employment Type: Direct Hire


About the Role:

Our organization is in search of Client Engagement Specialists who will serve as the initial point of contact for clients interested in our offerings. The ideal candidate should have a background in sales and possess strong persuasive skills to assist clients who may be hesitant about utilizing our services. This role will also be responsible for the preliminary collection of client information and ensuring adherence to company protocols to facilitate the onboarding process, which necessitates exceptional attention to detail.


Key Responsibilities:

  • Prior experience in outbound sales or lead conversion is highly advantageous.
  • Ability to adapt to changing processes, product updates, and shifting business priorities.
  • Strong verbal communication and active listening skills are crucial for effectively engaging potential clients.
  • Address client inquiries and convey service information in a persuasive, value-oriented manner.
  • Maintain a customer-centric approach and empathize with potential clients' needs, creating positive interactions and tailoring discussions to drive conversions.
  • Exhibit a confident and persuasive demeanor.
  • Initiate first contact with assigned clients through phone and email.
  • Provide an overview of the company and the value of services offered.
  • Effectively respond to questions regarding services, set client expectations, and ensure the value of our services is communicated clearly. Address client objections or reservations to engage them with our offerings.
  • Request necessary initial client documentation and information.
  • Compile and verify the completeness and accuracy of client documentation.
  • Update and maintain accurate client profiles.
  • Validate client compliance and readiness to progress in the workflow.
  • Conduct monthly verification projects as assigned by the supervisor.
  • Assist Case Managers by requesting and compiling client documents as needed.
  • Meet production expectations and quality standards within established timeframes.

Qualifications:

  • Exceptional sales skills.
  • Strong time management abilities.
  • Proficient in multitasking and prioritization.
  • Excellent internal and external customer service skills.
  • Detail-oriented.
  • Proficient in computer skills, including Windows and Microsoft Office.
  • Able to work independently and collaboratively within a team.
  • Professional demeanor that reflects respect for all individuals.
  • Articulate with strong telephone etiquette, active listening, and written communication skills.
  • Customer-focused mindset.
  • Ability to demonstrate personal credibility and effectiveness.
  • Metrics-driven and results-oriented.
  • Willingness to embrace change and implement new strategies.
  • Experience with CRM systems is preferred.

Benefits:

  • Remote Work: Flexibility to work from home based on business needs and policies.
  • Work-Life Balance: We offer a Monday-Friday schedule from 8 AM to 5 PM.
  • Comprehensive Benefits: Medical, vision, and dental plans with company contributions, 40 hours of PTO and sick time annually, 8 paid holidays, plus a floating holiday, and a 401k with company match after 90 days. Performance-based bonuses and additional benefits are also available.
  • Professional Growth: In-house training and on-the-job development prepare employees for advancement opportunities and skill development.