Guest Services Manager
1 week ago
Key Responsibilities
- Oversee the staffing of front office personnel, which includes recruiting, hiring, training, supervising, and scheduling front desk staff, guest service aides, concierge, and PBX operators.
- Possess a thorough understanding of the roles and responsibilities of Front Office team members and be prepared to fulfill any of these roles as necessary.
- Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions, including less frequent operations.
- Review and verify AM and PM discrepancy reports with precision.
- Coordinate with Housekeeping and Engineering Departments regarding guest room statuses, requests, and maintenance needs, ensuring timely processing of guest inquiries.
- Welcome and engage with guests in a friendly manner, efficiently managing check-ins and check-outs, addressing inquiries, and assisting with guest needs.
La Concha Hotel Spa stands as a National Historic Landmark nestled in the vibrant downtown historic district. This iconic hotel has been a source of inspiration for guests since its establishment in 1926. Its prime location offers easy access to the best beaches, parks, dining, and shopping in the area, making it a perfect spot for visitors to explore the local culture and attractions.
Qualifications
***Evening Shift Available: 3:00 pm - 11:00 pm
Desired Attributes
- Ability to maintain composure while addressing high-demand situations or dissatisfied guests.
- Strong work ethic and self-motivation.
- Flexibility to work various schedules, including evenings, weekends, and holidays.
- A collaborative spirit, enjoying teamwork to create exceptional experiences for guests.
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