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Senior Guest Services Coordinator

2 months ago

Key West, Florida, United States Vacasa Full time
About Vacasa

Vacasa began with a single property and a vision: to connect homeowners with renters through innovative technology and dedicated local teams. Today, we proudly stand as the largest comprehensive vacation rental service in North America, a feat made possible by our committed workforce. Our local operations teams are essential to the success of vacation rentals, as they play a crucial role in creating memorable experiences for our guests.

Position Overview

We are in search of a diligent and enthusiastic individual who is dedicated to upholding the highest standards of customer service. By offering tailored support to our guests and property owners, you will contribute to the growth of our expanding portfolio of vacation rentals.

Compensation Package
  • $22 per hour
  • Additional benefits and perks detailed below
Key Responsibilities
  • Serve as the primary point of contact for guests, vendors, and occasionally property owners within a local management office
  • Handle incoming phone inquiries, make occasional outbound calls, and respond to emails or chats daily from guests with questions or concerns regarding reservations or other issues
  • Assist in creating and managing maintenance and housekeeping requests (if applicable)
  • Confirm unit availability to facilitate vendor or realtor visits
  • Meet and uphold Vacasa's standards and metrics, including guest satisfaction, accuracy, efficiency, and conversion of inquiries into reservations
  • Establish and maintain professional relationships and open communication with other internal support teams
  • In certain locations, you may oversee other Guest Service team members
Required Skills
  • Proficient technical skills across various devices, including laptops, tablets, and mobile phones
  • Professional communication skills in all formats: in-person, email, phone, video calls, and text
  • Ability to thrive under pressure in a dynamic, fast-paced environment
  • Exceptional time management skills with the capacity to adapt to changing tasks and handle interruptions
  • Highly responsive and dependable
  • Strong attention to detail
  • Adherence to all company policies and procedures
Work Environment and Physical Requirements
  • Availability to work various shifts, including early mornings and evenings, throughout the week
  • Capability to use hands for various tasks and reach with arms
  • Ability to stand, sit, and walk for extended periods
    • Reach overhead and below waist level
    • Regularly push, pull, and lift up to 25 pounds
    • Occasionally lift or move up to 50 pounds
    • Bend, stoop, squat, kneel, and twist as needed
  • The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role.
Benefits Offered
  • Comprehensive health, dental, and vision insurance with a 100% coverage option
  • Employer-sponsored and voluntary supplemental benefits
  • 401K retirement savings plan with immediate 100% company match on the first 6% contributed
  • Health and Dependent Care Flexible Spending Accounts
  • Flexible vacation policy
  • Paid sick leave and holidays
  • Paid parental leave after one year of service
  • Employee Assistance Program
  • Opportunities for career advancement
  • Employee discounts
  • All necessary equipment to ensure your success
  • A supportive team and positive workplace culture
  • For a complete overview of our benefits, please visit our careers page
Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged to apply.

Vacasa is dedicated to maintaining a safe and productive work environment. The possession, use, or being under the influence of alcohol or illegal drugs in the workplace is strictly prohibited.

Some positions may require driving a personal or company vehicle for work purposes. Employees required to drive a personal vehicle must have reliable transportation, a valid driver's license, and be at least 18 years of age. Employees required to drive a company vehicle must have a valid driver's license, be at least 21 years of age, and have been a licensed driver for no less than three years.

An offer of employment for this role will be contingent upon the successful completion of a background check.