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Guest Services Representative

2 months ago

Key West, Florida, United States Remington Full time
Hotel Reception Specialist

Key Responsibilities
  • Welcome and engage with guests, facilitating their check-in and check-out processes
  • Assist with bookings and manage room allocations
  • Accurately process charges and payments
  • Implement up-selling strategies to enhance revenue
  • Coordinate guest requests with relevant departments
  • Manage incoming calls through the PBX system in a professional manner
  • Inform guests about hotel facilities and nearby attractions
  • Proactively address and fulfill guest needs
  • Help resolve any guest issues or complaints
  • Participate in front desk training sessions and team meetings
Work Environment

Remington offers a vibrant and engaging atmosphere for its employees, fostering a culture of excellence in customer service.

Qualifications
  • Strong work ethic and self-motivation
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Collaborative team player dedicated to delivering outstanding guest experiences