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Guest Services Representative

2 months ago

Key West, Florida, United States Remington Full time
Guest Services Representative

Key Responsibilities
  • Welcome and engage with guests, facilitating their check-in and check-out processes
  • Assist with booking reservations and managing room allocations
  • Accurately process charges and transactions
  • Implement up-selling strategies to enhance revenue opportunities
  • Direct guest requests to the relevant departments
  • Manage incoming calls through the PBX system with professionalism
  • Inform guests about hotel facilities and nearby attractions
  • Proactively address and fulfill guest needs
  • Help resolve any guest issues or complaints
  • Participate in front desk training sessions and team meetings
Work Environment

Remington offers a dynamic and engaging atmosphere where hospitality meets professionalism.

Qualifications
  • Strong work ethic and self-motivation
  • Flexibility to work various shifts, including evenings, weekends, and holidays
  • Collaborative team player dedicated to delivering exceptional guest service