Nighttime Guest Services Coordinator

7 days ago


Key West, Florida, United States HYATT Hotels Full time

Job Summary:

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Hyatt Centric in Key West, FL. As a key member of our Front Office team, you will be responsible for managing guest reservations, running nightly reports, and providing exceptional customer service to our guests.

Key Responsibilities:

  • Manage guest reservations and ensure accurate and efficient check-in and check-out processes
  • Run nightly reports to ensure accurate accounting and reporting
  • Provide exceptional customer service to guests, responding to their needs and concerns in a timely and professional manner
  • Partner with Security to ensure guest safety and security
  • Assist with luggage handling and other guest requests as needed

Requirements:

  • 1+ year of experience in a Front Desk or Guest Services role
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including nights and weekends
  • Ability to lift, pull, and push moderate amounts of weight

Benefits:

  • Competitive hourly rate of $20-25 per hour
  • Immediate Paid Time Off
  • 401k + match
  • Education reimbursement
  • Complimentary meals and parking
  • Discounted and complimentary Hyatt hotel options

Hyatt is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment that values and respects all individuals. We welcome applications from qualified candidates who share our commitment to excellence and customer service.



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