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Guest Services Representative

2 months ago

Key Largo, Florida, United States Baker's Cay Resort Full time

Property Overview:

Baker's Cay Resort, nestled in the stunning Florida Keys, is in search of dedicated professionals to enhance our guest experience. As a prospective candidate, you will have the chance to work in a picturesque oceanfront setting that offers a unique and upscale experience for visitors. Opportunities are available across various departments including front desk, housekeeping, and food and beverage, providing ample room for career advancement. Our resort features lush tropical landscapes, modern facilities, and breathtaking ocean views, creating an exceptional workplace. As part of the Baker's Cay team, you will deliver outstanding service to our esteemed guests, thrive in a vibrant and guest-focused environment, and contribute to a culture that prioritizes excellence.

Position Summary:

Are you a hospitality enthusiast with a knack for customer service? As a Front Desk Agent, you will be pivotal in crafting remarkable guest experiences. With your high energy and enthusiasm, you will be the welcoming face that greets and assists guests throughout their stay. From smooth check-ins to offering insightful local recommendations, your role is essential in ensuring guests feel valued and cared for. If you excel in a fast-paced setting, possess excellent communication skills, and have a genuine desire to exceed guest expectations, this position allows you to showcase your hospitality talents and leave a lasting impression.

Key Responsibilities:

  • Welcome guests with a warm and inviting demeanor, establishing a positive first impression.
  • Manage check-in and check-out processes efficiently, ensuring precision and attention to detail.
  • Provide comprehensive information regarding hotel amenities, services, and nearby attractions.
  • Address guest inquiries and resolve any issues or complaints promptly and professionally.
  • Process guest payments and maintain accurate financial records.
  • Collaborate with other departments to fulfill guest requests and ensure a seamless experience.
  • Keep the front desk area clean and organized.
  • Assist with administrative duties, including answering phone calls and managing reservations.

Become an integral part of our team as a Front Desk Agent and contribute to creating unforgettable guest experiences in a dynamic hospitality environment.

Qualifications:

  • High school diploma or equivalent.
  • Prior experience in cash handling is required.
  • Exceptional communication abilities.
  • Proficient computer skills.
  • Willingness to work flexible hours, including weekends and holidays.
  • Strong problem-solving capabilities.
  • Able to multitask and thrive in a fast-paced atmosphere.
  • Experience in customer service is preferred.
  • Familiarity with hotel or resort operations is advantageous.

Benefits:

Davidson Hospitality Group is a renowned, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues nationwide. We pride ourselves on a unique management style that combines the personalized service of a small company with the extensive expertise of a larger organization. Our commitment to delivering value is reflected in our comprehensive benefits program designed to enhance the well-being of our team members and their families.

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Hotel discounts.
  • Tuition reimbursement.
  • Paid time off including vacation, sick leave, bereavement, and holidays.
  • 401K matching.

At Davidson, we offer a unique work environment that feels more like a calling than a job. Your contributions help redefine the quality of hospitality we provide to our guests and partners.