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Guest Services Representative
2 months ago
Key Responsibilities
- Welcome and engage with guests, facilitating their check-in and check-out processes
- Assist with booking arrangements and room allocations
- Accurately manage and post charges to guest accounts
- Implement up-selling strategies to enhance revenue opportunities
- Coordinate guest requests with relevant departments
- Operate the telephone system and manage incoming calls with professionalism
- Inform guests about hotel services and nearby attractions
- Proactively address and fulfill guest needs
- Help resolve any guest issues or complaints
- Participate in front desk training sessions and team meetings
Remington offers a dynamic and engaging work atmosphere that encourages professional growth and development.
Qualifications
- Strong work ethic and proactive attitude
- Flexibility to work varied shifts, including evenings, weekends, and holidays
- Collaborative team member dedicated to delivering exceptional guest service