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Guest Services Manager

2 months ago

Key Largo, Florida, United States Baker's Cay Resort Full time

Property Overview:

Baker's Cay Resort, nestled in the stunning Florida Keys, is on the lookout for exceptional talent to enhance our team. As a prospective candidate, you will have the chance to work in a magnificent oceanfront establishment that provides a unique and luxurious experience for our guests. With a variety of roles available in front desk, housekeeping, food and beverage, and more, there are plentiful opportunities for career development and progression. Our resort features lush tropical surroundings, modern facilities, and breathtaking ocean vistas, offering an extraordinary work environment.

Position Summary:

Are you a proactive and customer-oriented professional with a passion for the hospitality industry? We are seeking a Front Desk Supervisor to oversee our front desk operations and ensure the delivery of outstanding guest service. Your energy, enthusiasm, and leadership abilities will be crucial in maintaining smooth front desk operations and crafting memorable experiences for our esteemed guests. Elevate your career and become part of a team that prioritizes excellence, growth, and collaboration.

Key Responsibilities:

  • Oversee front desk operations, including guest check-in, check-out, and service inquiries.
  • Inspire and guide the front desk team to deliver exceptional customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Facilitate the training and onboarding of new front desk personnel.
  • Ensure accuracy and completeness of guest reservations and billing details.
  • Collaborate with various departments to resolve guest issues and enhance overall guest experiences.
  • Maintain a tidy and organized front desk area.
  • Monitor adherence to hotel policies and procedures.

Qualifications:

  • Prior experience in cash handling is essential.
  • High School diploma or G.E.D. equivalent required.
  • Effective communication skills with the public and team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months experience in a front desk role.
  • Proficient computer skills.
  • Availability for a flexible schedule, including nights and weekends.

Benefits:

Davidson Hospitality Group is a renowned, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for leading brands, Davidson offers a unique management style that combines personalized service with extensive expertise.

To support our team members and their families, Davidson provides a comprehensive benefits program, including:

  • Three tiers of medical coverage.
  • Dental and vision insurance.
  • 24/7 telehealth services.
  • Complimentary maintenance medications.
  • Pet insurance options.
  • Discounts on hotel stays.
  • Tuition reimbursement programs.
  • Paid time off, including vacation, sick leave, bereavement, and holidays.
  • 401K matching contributions.

At Davidson, we believe that working here is more than just a job; it’s a calling. Each role contributes to redefining quality hospitality for our guests, clients, partners, and each other.