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Guest Services Manager

2 months ago

Key West, Florida, United States Remington Full time
Job Overview

Key Responsibilities
  • Oversee the staffing of front office personnel, which includes the recruitment, training, supervision, and scheduling of front desk agents, front office supervisors, guest service aides, concierge staff, and PBX operators.
  • Possess a comprehensive understanding of the roles and responsibilities of Front Office staff and be prepared to fulfill any of these duties as needed.
  • Effectively manage and utilize the MICROS system at the front desk, ensuring accurate handling of all daily transactions, including less frequent operations.
  • Review and verify AM and PM discrepancy reports with precision.
  • Maintain clear communication with the Housekeeping and Engineering Departments regarding guest room status, requests, and maintenance needs, ensuring prompt processing of guest inquiries.
  • Welcome and engage with guests in a friendly manner, efficiently checking them in and out of the hotel, addressing inquiries, and assisting with their needs.
Location Insights

Remington operates in a vibrant and historic area, offering a unique experience that has attracted numerous notable guests over the years. The establishment is ideally situated within walking distance of local attractions, including beautiful beaches, parks, dining options, and shopping venues. Guests can explore the lively surroundings and enjoy the rich culture of the area.

Candidate Profile

***Available Shift: PM Shift from 3:00 pm to 11:00 pm

Desired Qualifications
  • Ability to effectively manage high-pressure situations and interact with dissatisfied guests in a calm manner.
  • Strong work ethic and self-motivation.
  • Flexibility to work various schedules, including evenings, weekends, and holidays.
  • A collaborative spirit, enjoying being part of a team dedicated to delivering exceptional guest experiences.