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Assistant Guest Services Manager

2 months ago

Longboat Key, Florida, United States Evolution Parking & Guest Services Full time
Job Summary

The Assistant Guest Services Manager will be responsible for assisting the Guest Services Manager in overseeing and coordinating all activities related to the Valet operations. The Assistant Guest Services Manager will proactively approach, greet and acknowledge all customers in a friendly, professional manner and provide quick, responsive customer service.

Key Responsibilities
  • Customer Service
    • Ensure each guest receives outstanding service by providing a friendly environment, which includes proactive greeting and thanking each guest.
  • Operations Coordination
    • Assist the Guest Services Manager in coordinating all activities related to valet operation.
  • Performance Improvement
    • Recommend measures to improve performance, guest satisfaction and increase efficiency.
  • Training and Development
    • Perform Evolution and Forbes Standards training as required.
  • Shift Management
    • Assist the Guest Service Manager perform the "Daily Huddle" during all shifts.
    • Authorize and manage break schedules and other shift options as required.
  • Quality Assurance
    • Ensure standards of professionalism and cleanliness are always maintained.
  • Recruitment and Staffing
    • Recruit qualified applicants for each position; ensuring adequate staff meet operational requirements.
  • Performance Evaluation
    • Provide feedback to Guest Service Manager for associate performance reviews and driving evaluations.
  • Personnel Actions
    • Provide input on personnel actions such as hiring, promotions, disciplinary measures, and termination.
  • Quality Management
    • Always ensure quality assurance and management visibility to maintain high standards of quality, reliability, and safety.
  • Team Motivation
    • Motivate and persuade team members to provide exceptional service.
  • Dress Code and Hygiene
    • Assist Guest Services Manager monitor and enforce established dress code and hygiene guidelines, including being properly identified, are consistently applied, and followed.
  • Administrative Tasks
    • Prepare schedules and compile payroll data as requested by Guest Services Manager.
    • Assist with processing deposit verifications and audit cash flow, tip pool, ticket counts, key counts, car counts, and management-approved complimentary parking.
  • Lot Inspections
    • Conduct lot inspections and suggest functional improvements as requested by Guest Services Manager.
  • Claims Investigation
    • Assist Guest Services Manager with prompt investigation of claims, providing support whether denied or approved.
Requirements
  • Education
    • Associates Degree, High School Diploma or GED required, or relevant working experience.
  • Experience
    • Experience in valet parking.
    • Valid US Drivers License.
    • 2+ years in a management position.
    • Experience with HRIS platforms, such as ADP.
    • Experience with Customer Service.
  • Skills
    • Strong customer service and client relationship skills.
    • Excellent oral and written communication skills.
    • Strong technology proficiency.
    • Strong organizational skills with a proven track record of meticulous attention to detail and accuracy.
    • Ability to collaborate effectively and work as part of a team.
    • Exceptional attention to detail and able to multitask in a fast paced, deadline driven environment.
Benefits
  • Health, Dental, and Vision Insurance
  • 401K with company match
  • Employee Discounts with selected retailers
  • Paid Time Off and Company Paid Holidays