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Assistant Hotel Manager
2 months ago
We are seeking a highly skilled and experienced Front Office Manager to join our team at Shaner Hotel Group. As a key member of our hotel management team, you will be responsible for ensuring exceptional guest experiences and driving revenue growth through effective management of front office operations.
Key Responsibilities- Guest Services: Provide exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
- Front Office Operations: Manage the front office team, ensuring that all tasks are completed efficiently and effectively.
- Revenue Growth: Analyze and implement strategies to increase revenue through effective management of room inventory, rates, and promotions.
- Team Development: Train and develop front office staff, ensuring that they have the skills and knowledge needed to provide exceptional guest service.
- Problem-Solving: Anticipate and resolve guest complaints and issues in a professional and courteous manner.
- Communication: Maintain effective communication with all hotel departments, ensuring that all guests receive a seamless and enjoyable experience.
- Experience: Minimum 1 year of front office management experience in the hospitality industry.
- Education: High school graduate or equivalent, some college preferred.
- Skills: Ability to read and interpret documents, ability to satisfactorily communicate with guests, management, and co-workers, and knowledge of local activities and attractions.
Shaner Hotel Group is a leading hospitality owner-operator and management company, with a portfolio of over 65 properties across 14 states and four countries. We are committed to providing exceptional guest experiences and driving revenue growth through effective management of our hotels.
