Senior Claims Administrative Specialist

2 weeks ago


Minneapolis, Minnesota, United States Western National Insurance Group Umialik Insurance Company Full time

Job Type

Full-time

About Us

Western National Insurance Group is a well-established mutual insurance provider with a rich history of over 120 years in delivering property and casualty insurance solutions across the Midwestern, Northwestern, and Southwestern regions of the United States. Renowned as "The Relationship Company," we prioritize the quality of the relationships we cultivate over time. Our commitment to providing friendly and supportive interactions enhances the experience for all parties involved, embodying the essence of "nice" in our operations.

Position Overview

We are currently looking for a Senior Claims Support Specialist to become a vital part of our team. This role is essential in offering administrative and clerical assistance to our Claims Team members.

Key Responsibilities

  • Maintain accurate and up-to-date records in designated systems accessible to relevant personnel.
  • Generate routine reports and comprehend the information presented.
  • Research pertinent information and provide answers to critical inquiries from established sources.
  • Utilize knowledge to assist in resolving issues of limited scope and complexity.
  • Adhere to established protocols and procedures.
  • Engage with other internal departments and team members as necessary.
  • Handle incoming customer inquiries for the department.
  • Facilitate communications that are primarily task-oriented, delivering various types of messages and information.
  • Serve as a backup for the front desk receptionist as needed.
  • Undertake special projects and additional duties as assigned.

Qualifications

To be considered for this role, candidates must possess the following qualifications:

  • Strong communication skills.
  • Proven attention to detail.
  • Ability to adhere to established processes.
  • Effective time management skills and capability to meet deadlines.
  • High school diploma or equivalent.
  • Proficient in using various core systems, office equipment, and software applications.

Compensation Overview

The compensation range for this position is $31.20 per hour. However, the actual pay offered may vary based on the candidate's job-related knowledge, skills, credentials, and experience, as well as other factors such as the role's scope and location.

Company Culture and Benefits

At Western National, we are committed to fostering a supportive environment for our employees, recognizing that they are our greatest asset. We value connectivity, empowerment, and accountability, which are integral to our culture. Our organization has consistently been recognized as a top employer and has received multiple awards for workplace wellness.

We offer a comprehensive Total Rewards Package for full-time employees, which includes:

  • Medical insurance options along with standard employee benefits such as dental and vision coverage, life insurance, and disability insurance.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 401(k) Plan with 100% matching on the first 6% of contributions.
  • Wellbeing Program, including access to an onsite fitness studio.
  • Paid Time Off, including holidays, vacation, and volunteer days.
  • 100% company-paid tuition reimbursement for approved job-related coursework.
  • Paid parental leave.
  • Bonus opportunities.

Western National is dedicated to promoting a healthy work-life balance through flexible work arrangements, including hybrid and remote options tailored to meet individual, departmental, and organizational needs.



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