Experienced Claims Support Coordinator

2 weeks ago


Minneapolis, Minnesota, United States Western National Group & Umialik Insurance Full time
Job Overview

About Us:

Western National Insurance Group is a distinguished mutual insurance provider with a legacy spanning over 120 years, dedicated to fulfilling the property-and-casualty insurance requirements of clients across the Midwestern, Northwestern, and Southwestern regions of the United States. We pride ourselves on being "The Relationship Company," where our success is defined by the enduring relationships we cultivate. Our commitment to delivering friendly and supportive interactions enhances the experience for all parties involved.

Position Summary:

We are currently seeking a Senior Claims Support Specialist who will play a pivotal role in providing essential administrative and clerical assistance to our Claims Team.

Key Responsibilities:

  • Maintain accurate and up-to-date records in designated systems for accessibility by team members.
  • Prepare and update routine reports while comprehending the information presented.
  • Research relevant information and address key inquiries from established sources.
  • Utilize knowledge to assist in resolving problems of limited scope and complexity.
  • Adhere to established procedures consistently.
  • Communicate with other internal departments and team members as necessary.
  • Handle incoming customer inquiries for the department.
  • Engage in communications that are primarily task-oriented, delivering varied messages and information.
  • Serve as a backup for the front desk receptionist when required.
  • Participate in special projects and perform additional duties as assigned.

Essential Qualifications:

  • Strong communication skills.
  • Proven attention to detail.
  • Ability to adhere to established processes.
  • Effective time management skills with the ability to meet deadlines.
  • High school diploma or equivalent.
  • Proficient in using various core systems, office equipment, and software applications.

Compensation Overview:

The hiring range for this position is $31.20 per hour. The actual base pay offered may vary based on the candidate's job-related knowledge, skills, credentials, and experience, as well as other factors such as the role's scope and location.

Company Culture and Benefits:

At Western National, we are committed to fostering a supportive environment for our employees. We value connectivity, empowerment, and accountability, recognizing that our employees are our greatest asset. Our company has been recognized as a top workplace and has received numerous awards for workplace wellness.

We offer a comprehensive Total Rewards Package for full-time employees, which includes:

  • Medical insurance options along with standard employee benefits such as dental and vision coverage, life insurance, and disability insurance.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 401(k) Plan with 100% matching on the first 6% of contributions.
  • Wellbeing Program, featuring an onsite fitness studio.
  • Paid Time Off, including holidays, vacation, and volunteer time.
  • 100% company-paid tuition reimbursement for approved job-related courses.
  • Paid parental leave.
  • Bonus opportunities.

Western National believes in promoting a healthy work-life balance by offering flexible work arrangements, including hybrid and remote options tailored to meet individual, job, department, and company needs.

Western National is an equal opportunity employer, committed to providing employment opportunities to all employees and applicants without discrimination based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws.



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