Experienced Claims Support Specialist

2 weeks ago

Minneapolis, Minnesota, United States Western National Group & Umialik Insurance Full time
Job Overview

About Us:

Western National Insurance Group is a longstanding mutual insurance provider with a rich history of over 120 years, dedicated to fulfilling the property-and-casualty insurance requirements of clients across the Midwestern, Northwestern, and Southwestern regions of the United States. Our ethos, encapsulated in the phrase "The Relationship Company," emphasizes the importance of the connections we cultivate over time. We believe that fostering friendly and supportive interactions enhances the experience for all parties involved, embodying the essence of our commitment to kindness.

Position Summary:

We are currently in search of a Senior Claims Support Specialist who will play a pivotal role in delivering administrative and clerical assistance to our Claims Team members.

Key Responsibilities:

  • Maintain precise and up-to-date records in designated systems, ensuring accessibility for team members.
  • Regularly update routine reports and comprehend the information provided.
  • Proactively seek relevant information and answers from defined sources.
  • Utilize knowledge to address problems of limited scope and complexity.
  • Adhere to established procedures diligently.
  • Communicate with other internal departments and team members as necessary.
  • Handle incoming customer inquiries for the department.
  • Engage in communications that are primarily task-oriented, delivering varied messages and information.
  • Serve as a backup for the front desk receptionist when required.
  • Participate in special projects and undertake additional duties as assigned.

Essential Qualifications:

  • Strong communication skills.
  • Proven attention to detail.
  • Ability to adhere to established processes.
  • Effective time management skills and ability to meet deadlines.
  • High school diploma or equivalent.
  • Proficient in the use of various core systems, office equipment, and software applications.

Compensation Overview:

The compensation range for this position is $31.20 per hour. The base pay offered may vary based on the candidate's job-related knowledge, skills, credentials, and experience, as well as other factors related to the role.

Culture and Employee Benefits:

At Western National, we are committed to nurturing our employees as part of our relationship philosophy. We value connectivity, empowerment, and accountability, recognizing that our employees are our greatest asset. We have been consistently recognized as a top employer and have received multiple awards for our workplace wellness initiatives.

Our Total Rewards Package for full-time employees includes:

  • Medical insurance options along with standard employee benefits such as dental and vision coverage, life insurance, and disability insurance.
  • Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).
  • 401(k) Plan with 100% matching on the first 6% of contributions.
  • Wellbeing Program featuring an onsite fitness studio.
  • Paid Time Off, including holidays, vacation, and volunteer days.
  • 100% company-funded tuition reimbursement for approved job-related courses.
  • Paid parental leave.
  • Bonus opportunities.

We believe in promoting a healthy work-life balance by offering a flexible work environment, including various hybrid and remote work arrangements tailored to meet individual, job, department, and company needs.

Western National is an equal opportunity employer, committed to creating an inclusive environment for all employees and applicants, free from discrimination and harassment.

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