Customer Service Sales Representative
2 weeks ago
Benefits:
- Attractive salary package
- Employee discounts available
- Pathway for career advancement
- Comprehensive training and development opportunities
Are you passionate about dogs? We are looking for a Part-Time Front Desk Sales Associate. This role offers a competitive base salary, along with tips and bonuses.
About Us
Scenthound is transforming the dog grooming industry with a focus on overall canine health and wellness, rather than just grooming. Our innovative membership model ensures that dogs receive regular care and maintenance. We pride ourselves on fostering a collaborative and safety-oriented culture for both our team and our furry clients. Our mission is to enhance the bond between dogs and their owners by promoting clean and healthy pets.
Our Mission
We enrich the connection between people and their dogs.
Core Values
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
Perks and Benefits:
- Clear career progression towards management roles (Assistant Manager, Manager) and more
- Competitive hourly wage, plus tips and sales bonuses
- Performance-based salary increases
- Complimentary service membership
Position Summary:
The Sales & Front Desk Associate plays a crucial role at Scenthound, focusing on driving membership sales while delivering exceptional customer service.
Key Responsibilities:
- Promote membership sales through education on health and wellness
- Achieve key performance metrics such as average ticket price and rebooking ratios
- Generate leads for memberships and follow up with potential clients
- Handle phone inquiries, schedule appointments, and manage customer records
- Oversee cash transactions and maintain accurate cash handling
- Manage customer expectations and resolve any concerns
- Maintain a clean and welcoming reception area
- Perform additional tasks as assigned by the management
Qualifications:
- Proven sales experience, particularly in membership sales
- Strong background in customer service (retail or hospitality)
- Proficient in technology and computer systems
- Genuine passion for dogs and their well-being
- Reliable transportation required
- Willingness to work in a smoke-free environment
Ideal Candidate:
We seek a driven individual who is enthusiastic about sales and customer service. A successful Sales & Front Desk Associate is outgoing, self-motivated, and possesses problem-solving skills, along with a love for dogs. This role offers a pathway for career advancement through our training programs.
Essential Skills:
- Confidence in selling services and products
- Ability to connect with customers (both canine and human) and deliver outstanding service
- Capacity to learn about our offerings and educate dog owners
- Effective communication skills with team members and clients
- Problem-solving skills guided by our values and culture
- Attention to detail and time management
- Accountability to uphold Scenthound standards
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