Customer Care Sales Representative

2 weeks ago


Bonita Springs, Florida, United States Scenthound Bonita Springs, FL Full time
Job OverviewBenefits:
  • Attractive salary structure
  • Employee discounts available
  • Career advancement opportunities
  • Comprehensive training and development programs

About Us
Scenthound is transforming the dog grooming industry with a focus on overall canine health and wellness. Our innovative membership model ensures that dogs receive regular care and maintenance. We pride ourselves on fostering a collaborative culture that prioritizes the safety and well-being of both dogs and employees. Our mission is to enhance the bond between dogs and their owners by promoting clean and healthy pets.

Core Values
We believe in:
  • Putting Dogs First
  • Unity as One Pack
  • Spreading Love
  • Encouraging Growth
  • Making a Positive Impact

Position Highlights:
The Sales and Service Associate plays a vital role in our organization, focusing on promoting memberships while delivering exceptional customer experiences.

Key Responsibilities:
  • Promote membership sales through education on health and wellness
  • Achieve performance metrics related to average transaction value and membership renewals
  • Generate leads for memberships and follow up with potential clients
  • Handle incoming calls, schedule appointments, and maintain customer records
  • Manage cash transactions and ensure accurate cash handling
  • Address customer inquiries and resolve concerns to retain memberships
  • Maintain a clean and welcoming reception area
  • Perform additional duties as assigned by management

Qualifications:
  • Proven sales experience, particularly in membership-based services
  • Strong background in customer service, preferably in retail or hospitality
  • Proficiency with technology and computer systems
  • Genuine passion for dogs and their well-being
  • Reliable transportation
  • Ability to work in a smoke-free environment

Desired Attributes:
  • Outgoing and self-motivated personality
  • Excellent problem-solving skills
  • Compassionate and empathetic towards customers and their pets
  • Strong communication skills, both verbal and written
  • Attention to detail and time management abilities
  • Commitment to uphold company standards and values


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