Customer Care Sales Representative
2 weeks ago
- Attractive salary structure
- Employee discounts available
- Career advancement opportunities
- Comprehensive training and development programs
About Us
Scenthound is transforming the dog grooming industry with a focus on overall canine health and wellness. Our innovative membership model ensures that dogs receive regular care and maintenance. We pride ourselves on fostering a collaborative culture that prioritizes the safety and well-being of both dogs and employees. Our mission is to enhance the bond between dogs and their owners by promoting clean and healthy pets.
Core Values
We believe in:
- Putting Dogs First
- Unity as One Pack
- Spreading Love
- Encouraging Growth
- Making a Positive Impact
Position Highlights:
The Sales and Service Associate plays a vital role in our organization, focusing on promoting memberships while delivering exceptional customer experiences.
Key Responsibilities:
- Promote membership sales through education on health and wellness
- Achieve performance metrics related to average transaction value and membership renewals
- Generate leads for memberships and follow up with potential clients
- Handle incoming calls, schedule appointments, and maintain customer records
- Manage cash transactions and ensure accurate cash handling
- Address customer inquiries and resolve concerns to retain memberships
- Maintain a clean and welcoming reception area
- Perform additional duties as assigned by management
Qualifications:
- Proven sales experience, particularly in membership-based services
- Strong background in customer service, preferably in retail or hospitality
- Proficiency with technology and computer systems
- Genuine passion for dogs and their well-being
- Reliable transportation
- Ability to work in a smoke-free environment
Desired Attributes:
- Outgoing and self-motivated personality
- Excellent problem-solving skills
- Compassionate and empathetic towards customers and their pets
- Strong communication skills, both verbal and written
- Attention to detail and time management abilities
- Commitment to uphold company standards and values
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