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Customer Service Representative

2 months ago

Bonita Springs, Florida, United States Lee Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Lee Health. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive experience throughout their healthcare journey.

Key Responsibilities
  • Provide timely and accurate responses to patient inquiries via phone, email, and in-person
  • Manage patient appointment scheduling, check-in, and registration processes
  • Verify insurance coverage and obtain necessary authorizations
  • Process patient payments and handle billing inquiries
  • Maintain accurate and up-to-date patient records
  • Collaborate with healthcare teams to ensure seamless patient care
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a healthcare or administrative setting preferred
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic Life Support (BLS) certification may be required
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.