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Customer Experience Representative

2 months ago

Bonita Springs, Florida, United States Parallel Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. As a key member of our retail team, you will be responsible for providing exceptional service to our customers, ensuring a positive and welcoming experience in our stores.

Key Responsibilities
  • Customer Service: Provide best-in-class service to customers, exceeding their expectations and building long-term relationships.
  • Cannabis Product Expertise: Offer expert recommendations to customers on cannabis products, including therapy goals, product effects, potency, dosing, methods of consumption, and administration.
  • Patient Intake: Participate in the patient intake process, entering and maintaining accurate patient records.
  • Order Fulfillment: Accurately receive, prepare, and complete patient orders and sales using our point-of-sale system.
  • Record Keeping: Maintain accurate records of all activities, including customer records, in accordance with state and federal regulations.
  • Confidentiality: Maintain the confidentiality of sensitive patient information, adhering to HIPAA compliance standards.
  • Conflict Resolution: Appropriately escalate customer conflicts or complaints, inspiring long-term patient relationships and loyalty to our brands.
  • Store Maintenance: Maintain the cleanliness of the store on a daily basis.
Market-Specific Responsibilities

For our NETA (MA) and Surterra Wellness (FL) markets, you will be required to work a hybrid guide role, which may involve working in-store or on delivery based on business needs. You will be responsible for providing high-quality patient customer service, retrieving patient information from the Medical Marijuana Use Registry, and maintaining confidential and HIPAA-compliant paperwork.

Requirements
  • Age: 21 or older.
  • Education: High School Diploma or equivalent.
  • Identification: Valid Government-Issued Photo ID.
  • Availability: Must be flexible regarding work schedule, including evenings, weekends, and holidays.
  • Experience: 1 year in retail or a related industry where customer service is critical.
  • Computer Skills: Constantly operating a computer and other office machinery.
  • Attention to Detail: Strong attention to detail and ability to multitask and manage time effectively.
  • Communication Skills: Excellent communication and organizational skills.
  • Conflict Resolution: Ability to manage difficult situations and resolve in a timely and professional manner.
  • Software Proficiency: Microsoft Office Suite proficient level.
Market-Specific Requirements

For our NETA (MA) and Surterra Wellness (FL) markets, you will need a Class D Driver's License (Massachusetts) or Class E Driver's License (Florida). You must also present a current DMV printout with no major violations within the last 7 years.

Preferred Qualifications
  • Cannabis Industry Experience: Experience in the cannabis industry is preferred.
Physical Requirements
  • Stationary Position: Must be able to remain in a stationary position (sit or stand) for prolonged periods during the shift.
  • Lifting: Ability to assist with lifting stock and materials.
  • Mobility: Occasionally positions self to retrieve product or material in the store throughout the duration of the shift.
Market-Specific Physical Requirements

For our NETA (MA) and Surterra Wellness (FL) markets, you must be able to remain in a seated position inside the vehicle for extended periods and be able to pick up heavy items to load (50 or more lbs.) onto a vehicle.

What We Offer
  • Employee Discount: Employee discount on our products and services.
  • Flexible Scheduling: Balance and flexibility in your work schedule, including paid time off, paid parental leave, and flexible work arrangements.
  • Benefits: Consistent, reliable benefits, including full medical, vision, and dental coverage (full-time only).
  • Tuition Reimbursement: Tuition reimbursement programs.
  • Pet Insurance: Pet insurance.
About Parallel

Parallel is a leading, global well-being company, pioneering a new paradigm of what well-being can be for all people, everywhere. We are committed to building a diverse and inclusive team that shares our values of Integrity, Collaboration, Alignment, Intentionality, Accountability, and Agility.