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Customer Service Lead
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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Crunch Fitness - Bonita Springs. As a key member of our team, you will be responsible for providing exceptional customer service, promoting membership sales, and ensuring a positive experience for all members and guests.
Key Responsibilities- Membership Sales: Meet and exceed sales targets by promoting membership sales and upgrades to existing members.
- Customer Service: Provide exceptional customer service to all members and guests, responding to their needs and resolving any issues in a timely and professional manner.
- Check-in and Check-out: Check in and check out members and guests in accordance with company procedures, ensuring accurate and efficient processing.
- Facilitate Communication: Facilitate communication between members and management, ensuring that all messages and requests are relayed in a timely and professional manner.
- Special Events: Communicate special events and promotions to members and guests, ensuring they are aware of all available services and amenities.
- Club Ambassadors: Serve as a club ambassador, promoting a positive and welcoming atmosphere that makes members feel valued and appreciated.
- Opening and Closing Duties: Perform opening and closing duties, including setting up and securing the club, as well as maintaining a clean and organized work area.
- Fluent Communication: Fluently communicate in English, with Spanish proficiency a plus.
- Computer Skills: Possess basic computer skills, including proficiency in club software and other technology systems.
- Customer Service Skills: Demonstrate strong customer service skills, with the ability to remain professional and composed in all interactions.
- Department Meetings: Attend monthly or weekly department meetings, as well as employee training sessions, to stay informed and up-to-date on company policies and procedures.
