Healthcare Customer Service Specialist

2 weeks ago

Escondido, California, United States Neighborhood Healthcare Full time
Position Overview

About Neighborhood Healthcare

At Neighborhood Healthcare, we believe that community health extends beyond basic medical services. Our mission is to empower individuals with the necessary resources to lead fulfilling lives. We envision a community where health and happiness are accessible to all. Our commitment is to provide comprehensive care tailored to each person's journey.

As a non-profit 501(C)(3) organization, we facilitate over 414,000 visits annually, delivering medical, dental, and behavioral health services to more than 95,000 individuals. Our goal is to enhance the well-being of the communities we serve by ensuring quality care is available to everyone, irrespective of their circumstances.

Since our inception in 1969, our dedicated staff has been instrumental in actualizing this mission. Every role within our organization emphasizes compassion, integrity, professionalism, collaboration, and a commitment to excellence. If these values resonate with you, we invite you to explore this opportunity.

Role of the Patient Services Representative

The Patient Services Representative plays a vital role in advancing the mission and vision of Neighborhood Healthcare by delivering exceptional, patient-focused customer service in a collaborative team setting. This position is essential in fostering a positive patient experience by addressing administrative needs and embodying our core values: Compassion, Above & Beyond, Generosity, Integrity, and Teamwork.

Key Responsibilities:

  • Provide outstanding customer service while assisting patients in a fast-paced environment, ensuring their needs are met efficiently and courteously.
  • Evaluate insurance eligibility and inform patients about available programs through Neighborhood Healthcare.
  • Schedule and confirm patient appointments accurately, adhering to established protocols, and reschedule as necessary.
  • Process payments for services and maintain accurate records in the system.
  • Ensure patient records are current and correct, making necessary updates in the electronic system.
  • Effectively manage challenging situations and propose solutions for patients as needed.
  • Monitor provider schedules to maximize appointment availability.
  • Update patient charts in electronic health records upon their arrival.
  • Respond promptly and empathetically to patients and staff, respecting their psychosocial, spiritual, and cultural beliefs.
  • Maintain professional relationships with all staff levels, clients, and the public.
  • Collaborate with team members to achieve departmental goals and objectives.

Qualifications

Skills: Bilingual (English/Spanish) is required. Excellent verbal communication skills are essential. Proficiency in computer applications, including spreadsheets and databases, is necessary. Strong organizational abilities and effective interaction with clinic personnel and diverse populations are crucial. Exceptional customer service skills are a must.

Education: High School diploma or GED is required.

Experience: A minimum of one year of customer service experience is required. Experience in a healthcare environment is preferred. Familiarity with electronic medical records is advantageous.

Neighborhood Healthcare provides a comprehensive benefits package, including Medical, Dental, and Vision Plans, generous vacation time, holidays, sick/personal leave, Volunteer Time Off (VTO), a 403b Retirement plan, optional Health and Wellness events, and more.

Compensation: $22.00 to $25.00 per hour, based on experience.

  • Healthcare Customer Service Specialist

    1 week ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Position OverviewAbout UsAt Neighborhood Healthcare, we believe that community health extends beyond just medical services. Our mission is to empower individuals with the resources necessary for a fulfilling life. We envision a community where health and happiness are accessible to all, providing comprehensive care tailored to every stage of life.As a...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Job OverviewAbout Our OrganizationAt Neighborhood Healthcare, we believe that community health encompasses more than just medical services; it is about empowering individuals with the tools they need to thrive. Our mission is to foster a community where everyone can achieve optimal health and happiness. We are dedicated to providing comprehensive care...

  • Healthcare Customer Service Specialist

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    About UsAt Neighborhood Healthcare, we believe that community health extends beyond just medical services. Our mission is to empower individuals with the resources necessary for a fulfilling life. We envision a community where everyone enjoys optimal health and happiness, and we are committed to providing the necessary support at every stage of life. As a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Position OverviewNeighborhood Healthcare is dedicated to enhancing community health and well-being. We believe in empowering individuals with the necessary resources to lead fulfilling lives. Our mission revolves around ensuring that everyone has access to quality healthcare services, fostering a healthier and happier community.About Us: As a prominent...

  • Bilingual Healthcare Customer Service Representative

    1 week ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Job OverviewAbout Us: At Neighborhood Healthcare, we are dedicated to enhancing community health and well-being. Our mission is to provide essential resources and support to individuals, ensuring they lead fulfilling lives. As a recognized non-profit organization, we prioritize quality care for all, irrespective of their circumstances.Role Summary: In the...

  • Automotive Customer Service Specialist

    2 weeks ago

    Escondido, California, United States Dow Family Automotive, Inc. Full time

    Benefits:401(k)401(k) matchingCompetitive salaryDental insuranceHealth insurancePaid time offTraining & developmentBenefits/PerksSales Commission potential of 65K - 90K annually (based on experience)Bonus opportunitiesComprehensive Benefits Package401K MatchingStandard workweek: Monday - Friday (no weekends)Job Overview:Dow Family Automotive, Inc. is a...

  • Healthcare Revenue Cycle Specialist

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Job OverviewAt Neighborhood Healthcare, we are dedicated to fostering a community where everyone can thrive. Our mission is to enhance the health and well-being of the individuals we serve by providing exceptional care, regardless of their circumstances.As a non-profit community health organization, we facilitate over 506,563 medical, dental, and behavioral...

  • Customer Engagement Specialist

    1 week ago

    Escondido, California, United States Cycles Consulting, inc. Full time

    Exciting Opportunity for a Customer Engagement Specialist at Cycles Consulting, Inc.Are you enthusiastic about assisting customers and keen to develop your professional abilities?We are on the lookout for a committed Customer Engagement Specialist to become part of our dynamic team of experts.Cycles Consulting, Inc. partners with clients across the nation to...

  • Customer Support and Sales Specialist

    2 weeks ago

    Escondido, California, United States Cycles Consulting, inc. Full time

    Customer Support and Sales Specialist at Cycles Consulting, Inc.Are you enthusiastic about assisting customers and enhancing your professional skills? We are looking for a committed Customer Support and Sales Specialist to become part of our dynamic team.Cycles Consulting, Inc. partners with clients across the nation to effectively connect with their target...

  • Customer Support and Sales Specialist

    2 weeks ago

    Escondido, California, United States Cycles Consulting, inc. Full time

    Exciting Opportunity for a Customer Support and Sales Specialist at Cycles Consulting, Inc.Are you enthusiastic about engaging with customers and keen to develop your professional skills?We are on the lookout for a committed Customer Support and Sales Specialist to become part of our dynamic team of experts.Cycles Consulting, Inc. partners with businesses...

  • Healthcare Support Specialist

    1 week ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Job OverviewAbout Our OrganizationAt Neighborhood Healthcare, we believe that community health transcends mere medical services. Our mission is to empower individuals with the necessary resources to lead fulfilling lives. We envision a society where health and happiness are accessible to all, and we are committed to providing comprehensive care throughout...

  • Healthcare Support Specialist

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Position OverviewAbout Neighborhood HealthcareAt Neighborhood Healthcare, we believe that community health extends beyond routine checkups and vaccinations. Our mission is to empower individuals with the resources necessary for a fulfilling and healthy life. We strive to create a supportive environment where everyone can thrive, offering comprehensive care...

  • Healthcare Support Specialist

    2 weeks ago

    Escondido, California, United States Marsell Wellness Center Full time

    Job OverviewJob Title: Healthcare Support SpecialistDepartment: Medical ServicesReports To: Medical CoordinatorFLSA Status: Non-ExemptSalary: Starting at $50,000Position Summary: The Healthcare Support Specialist will collaborate with the Medical Coordinator to coordinate with various health professionals to ensure compliance with health and safety...

  • Healthcare Support Specialist

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Position OverviewAbout Neighborhood HealthcareAt Neighborhood Healthcare, we believe that community health encompasses more than just medical interventions. Our mission is to empower individuals with the resources they need to lead fulfilling lives. We strive to create a supportive environment where everyone can achieve optimal health and happiness.As a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Job OverviewAbout Us: At Neighborhood Healthcare, we are dedicated to enhancing community health and well-being. Our mission is to empower individuals with the resources they need to lead fulfilling lives. We are a private, non-profit organization committed to providing quality healthcare services to all.Role Summary: As a Bilingual Call Center...

  • Bilingual Arabic Customer Care Specialist

    1 week ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Position OverviewNeighborhood Healthcare is dedicated to enhancing community health and well-being. We believe in empowering individuals with the necessary resources to lead fulfilling lives. Our commitment is to create a supportive environment where everyone can thrive.About Us: As a prominent non-profit community health organization, we facilitate over...

  • Healthcare Billing and Coding Analyst

    1 week ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Job OverviewAt Neighborhood Healthcare, we are dedicated to fostering a community where individuals can thrive in health and happiness. Our commitment extends beyond mere medical services; we aim to empower our community with the resources necessary for a fulfilling life. Since our inception in 1969, we have been devoted to enhancing the well-being of those...

  • Healthcare Professional

    7 days ago

    Escondido, California, United States Vivo HealthStaff Full time

    We are seeking a skilled Clinic Registered Nurse to join our team at Vivo HealthStaff. As a key member of our healthcare team, you will be responsible for providing high-quality patient care and services.Key Responsibilities:Administer nursing care to patients with diverse medical needs and conditions.Develop and implement individualized patient treatment...

  • Senior Operations Manager

    2 weeks ago

    Escondido, California, United States Neighborhood Healthcare Full time

    Job OverviewAt Neighborhood Healthcare, we envision a community where everyone has access to the resources necessary for a healthy and fulfilling life. Our commitment to community health goes beyond basic medical services; we strive to enhance the overall well-being of those we serve.The Senior Operations Manager for Regional Healthcare will be responsible...

  • Customer Service Ambassador

    2 weeks ago

    Escondido, California, United States Home Guard Pest Control Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesCustomer Service: Respond to customer...