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Healthcare Support Specialist

2 months ago

Escondido, California, United States Neighborhood Healthcare Full time
Position Overview

About Neighborhood Healthcare

At Neighborhood Healthcare, we believe that community health encompasses more than just medical interventions. Our mission is to empower individuals with the resources they need to lead fulfilling lives. We strive to create a supportive environment where everyone can achieve optimal health and happiness.

As a recognized non-profit community health organization, we facilitate over 414,000 visits annually, providing comprehensive medical, dental, and behavioral health services to a diverse population. Our commitment is to enhance the well-being of the communities we serve by delivering quality care to all, irrespective of their circumstances.

Since our inception in 1969, our dedicated staff has been instrumental in realizing this mission. Every role within our organization emphasizes compassion, integrity, professionalism, collaboration, and a commitment to excellence. If you share these values, we invite you to explore this opportunity.

Key Responsibilities

Direct Patient Engagement:

  • Provide clinical care services and communicate effectively with patients.
  • Measure vital signs and gather essential patient intake information.
  • Conduct clinical procedures including blood draws, vaccinations, nebulizer treatments, ear lavages, and EKGs.
  • Assess patient needs and deliver educational resources directly to them.
  • Maintain cleanliness and organization of examination rooms, ensuring they are well-stocked and prepared for procedures.

Support for Providers and Teams:

  • Facilitate provider workflows to optimize patient care delivery.
  • Ensure providers have all necessary information for patient visits, including diagnostic images and lab results.
  • Assist in various departments, including women's health, pediatrics, and general medicine, as required.

Administrative Duties:

  • Utilize electronic health records to manage and document clinical treatment plans as directed by providers.
  • Communicate with patients via phone or email under the guidance of a provider or Registered Nurse.
  • Provide patients with necessary documents after ensuring accuracy and completeness.
  • Participate in ongoing training to maintain compliance with position requirements.

Qualifications

  • High School diploma or GED is mandatory.
  • A valid Medical Certificate from an accredited program is required.
  • One year of experience as a medical assistant is preferred.

Essential Skills and Attributes

  • Understanding of medical procedures and terminology.
  • Experience with electronic health records systems is advantageous.
  • Intermediate skills in computer usage and data entry.
  • Ability to anticipate the needs of patients and providers with sound judgment.
  • Adaptability to changing priorities and time-sensitive tasks.
  • Utilize emotional and cultural intelligence to ensure effective communication and patient care.
  • Demonstrate compassion towards patients and colleagues.
  • Bilingual capabilities in English/Spanish, English/Farsi, or English/Arabic are preferred, with a requirement to pass a Language Proficiency Test if needed.
  • Capacity to manage multiple tasks concurrently.
  • Ability to work collaboratively as part of a team as well as independently.
  • Handle confidential information with professionalism and ethical standards.

Benefits

Neighborhood Healthcare provides a comprehensive benefits package, including medical, dental, and vision plans, over two weeks of vacation, nine holidays (including two floating holidays), sick/personal time, Volunteer Time Off (VTO), a 403b retirement plan, optional health and wellness events, and more.

Compensation: $32.55 per hour, based on experience.