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Bilingual Customer Service Representative
2 months ago
About Us: At Neighborhood Healthcare, we are dedicated to enhancing community health and well-being. Our mission is to empower individuals with the resources they need to lead fulfilling lives. We are a private, non-profit organization committed to providing quality healthcare services to all.
Role Summary: As a Bilingual Call Center Representative, you will be instrumental in facilitating patient access to healthcare services. Your primary responsibilities will include responding to patient inquiries, scheduling appointments, and guiding individuals through their healthcare journey. Your strong communication skills and empathetic approach will ensure a positive experience for our patients and their families.
Key Responsibilities:
- Act as the first point of contact for patients, addressing their questions and concerns.
- Assist with appointment scheduling and provide necessary information regarding services.
- Support patients in navigating the healthcare system effectively.
Why Work with Us:
- Impactful Role: Your contributions will directly enhance the patient experience and overall satisfaction.
- Professional Growth: We prioritize continuous learning and provide opportunities for career advancement.
- Collaborative Environment: We promote a culture of teamwork and open communication.
- Competitive Benefits: We offer a comprehensive benefits package, including medical, dental, and vision plans.
Qualifications:
Healthcare Call Center Representative I:
- Minimum one year of customer service experience preferred.
- High School Diploma or GED required.
- Bilingual in Spanish and English is mandatory.
Healthcare Call Center Representative II:
- Minimum one year of experience in a call center or healthcare patient services.
- High School Diploma or GED required.
- Bilingual in Spanish and English is mandatory.
Compensation: Entry-level pay starts at $23.00 per hour, with experienced pay reaching up to $26.00 per hour, based on qualifications.
