Bilingual Customer Service Representative
2 weeks ago
Neighborhood Healthcare is dedicated to enhancing community health and well-being. We believe in empowering individuals with the necessary resources to lead fulfilling lives. Our mission revolves around ensuring that everyone has access to quality healthcare services, fostering a healthier and happier community.
About Us: As a prominent non-profit community health organization, we facilitate over 500,000 medical, dental, and behavioral health appointments annually, serving a diverse population. Our commitment is to provide comprehensive care to all individuals, irrespective of their circumstances.
Role Summary: As a Healthcare Call Center Representative, you will be instrumental in assisting patients with their healthcare needs. Acting as the initial point of contact, you will address inquiries, provide essential information, assist with appointment scheduling, and guide patients through their healthcare journey. Your strong communication abilities and empathetic approach will be vital in creating a supportive environment for patients and their families.
Key Responsibilities:
- Deliver exceptional customer service to enhance patient experiences.
- Engage in continuous professional development opportunities.
- Contribute to a collaborative and inclusive workplace culture.
- Receive competitive compensation and benefits for your contributions.
- Play a significant role in improving patient services and experiences.
Why Work with Us: At Neighborhood Healthcare, we prioritize a positive work environment that values teamwork, open communication, and work-life balance. We offer a comprehensive benefits package, including medical, dental, and vision plans, vacation time, and retirement options.
Qualifications:
Healthcare Call Center Representative I:
- Preferred: One year of customer service experience.
- Required: High School Diploma or GED.
- Required: Bilingual in Spanish and English.
Healthcare Call Center Representative II:
- Required: One year of experience in a call center or healthcare patient services.
- Required: High School Diploma or GED.
- Required: Bilingual in Spanish and English.
Compensation: Entry-level pay starts at $23.00 per hour, with experienced pay reaching up to $26.00 per hour, depending on qualifications.
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