Bilingual Healthcare Customer Service Representative
1 week ago
About Us: At Neighborhood Healthcare, we are dedicated to enhancing community health and well-being. Our mission is to provide essential resources and support to individuals, ensuring they lead fulfilling lives. As a recognized non-profit organization, we prioritize quality care for all, irrespective of their circumstances.
Role Summary: In the position of a Healthcare Call Center Representative, you will be instrumental in facilitating patient access to healthcare services. You will act as the initial contact for patients, addressing their questions, offering information, scheduling appointments, and guiding them through the healthcare journey. Your outstanding communication abilities and empathetic approach will significantly contribute to a positive experience for patients and their families.
Key Responsibilities:
- Provide exceptional customer service to enhance patient satisfaction.
- Assist patients with inquiries and guide them through the healthcare process.
- Schedule appointments and manage patient information efficiently.
- Collaborate with team members to ensure seamless service delivery.
Why Work with Us:
- Make an Impact: Your role will directly influence the health and happiness of our patients.
- Career Growth: We support continuous learning and professional development opportunities.
- Inclusive Culture: We promote a positive work environment that values teamwork and open communication.
- Competitive Pay: We offer a salary that reflects your experience and contributions, along with comprehensive benefits.
Position Requirements:
Healthcare Call Center Representative I:
- Preferred: One year of customer service experience.
- Education: High School Diploma or GED.
- Language: Bilingual in Spanish and English is required.
Healthcare Call Center Representative II:
- Required: One year of experience in a call center or healthcare patient services.
- Education: High School Diploma or GED.
- Language: Bilingual in Spanish and English is required.
Benefits: Neighborhood Healthcare provides a comprehensive benefits package, including medical, dental, and vision plans, vacation time, holidays, sick leave, retirement plans, and wellness initiatives.
Compensation: Entry-level pay starts at $23.00 per hour, with experienced positions offering up to $26.00 per hour, based on qualifications.
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