Senior Operations Manager

2 weeks ago

Escondido, California, United States Neighborhood Healthcare Full time
Job Overview

At Neighborhood Healthcare, we envision a community where everyone has access to the resources necessary for a healthy and fulfilling life. Our commitment to community health goes beyond basic medical services; we strive to enhance the overall well-being of those we serve.

The Senior Operations Manager for Regional Healthcare will be responsible for the management and oversight of designated Neighborhood Healthcare clinics. This role emphasizes leadership in delivering exceptional customer service and ensuring high-quality patient care. The successful candidate will focus on optimizing patient flow within clinics and fostering relationships with external partners to enhance the services provided by Neighborhood Healthcare.

Key Responsibilities

  • Oversee staff training programs to ensure all personnel are well-prepared and continuously developing their leadership capabilities.
  • Collaborate with operational leaders to create and standardize policies and procedures that address compliance and assess program effectiveness.
  • Evaluate clinic productivity and recommend strategies to improve patient attendance, streamline patient flow, and enhance provider efficiency.
  • Assess cost-effectiveness at various sites, implementing systems that promote high-quality care.
  • Monitor the implementation of redesign initiatives to ensure compliance and operational efficiency.
  • Utilize diverse data sources to inform strategic decisions aimed at enhancing operations.
  • Work alongside senior leadership to address scheduling and site-specific challenges impacting operational efficiency.
  • Participate in leadership meetings, providing insights and support to help the team achieve its objectives.
  • Ensure accountability within the team by monitoring productivity and progress towards goals.
  • Guarantee compliance with all relevant regulations as mandated by third-party payers and governmental programs.
  • Engage in audits conducted by regulatory bodies and ensure regular internal audits are performed to identify compliance and improvement areas.
  • Collaborate with staff to prepare and share audit findings and corrective action plans.
  • Attend necessary meetings to discuss updates, priorities, and specific program issues.
  • Communicate relevant information effectively with team members and other stakeholders.
  • Analyze departmental expenses to maximize operational efficiency.
  • Investigate financial discrepancies across sites and work collaboratively to resolve issues.
  • Ensure adequate staffing at clinic front desks and support departments.
  • Serve as a resource for staff regarding policies, procedures, and funding sources.
  • Represent the health centers in meetings with external agencies.
  • Manage the lifecycle of site-specific grants and programs, from initiation to closure.
  • Operate at the highest level according to professional credentials and competencies.
  • Enhance patient experience through courteous and accurate service.
  • Assist in guiding the management team through initiatives aimed at transforming care delivery.
  • Share responsibility for improving patient health outcomes in collaboration with care teams.
  • Instill confidence in our care and facilities among patients and stakeholders.
  • Contribute to the development and implementation of tracking systems for Neighborhood's strategic objectives.

Supervisory Duties

  • Make recommendations regarding hiring, transfers, and disciplinary actions.
  • Evaluate and mentor team performance using established job requirements and competency assessments.
  • Conduct team meetings to facilitate communication and teamwork.
  • Keep the team informed about organizational developments and promote the mission and goals.

Quality Management

  • Prepare reports and share insights with staff to foster continuous quality improvement.
  • Disseminate evaluation and training tools among other operations directors.
  • Engage in quality improvement initiatives to support organizational success.

Customer Relations

  • Respond promptly and empathetically to the needs of patients and employees.
  • Maintain professional relationships with all staff levels, clients, and the public.

Qualifications

Education and Experience

  • A Bachelor's degree is required, or an equivalent combination of education and experience in the healthcare sector.
  • A minimum of five years of management experience is required, preferably in healthcare or community health center operations.

Additional Skills and Abilities

  • Exceptional verbal and written communication skills, including proficiency in composition and proofreading.
  • Strong customer service, leadership, and motivational abilities.
  • Capability to interpret various forms of instructions effectively.
  • Proficient in Microsoft Office applications.
  • Able to train and develop staff effectively.
  • Skilled in managing multiple tasks simultaneously.
  • Excellent planning and organizational skills.
  • Ability to work both independently and as part of a team.
  • Experience handling confidential information with professionalism and ethics.

Physical Requirements

  • Ability to lift and carry up to 10 lbs.
  • Capability to stand for extended periods.

Salary range: $92,755 to $120,353 annually, depending on experience.

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