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Healthcare Customer Service Specialist
2 months ago
About Us
At Neighborhood Healthcare, we believe that community health extends beyond just medical services. Our mission is to empower individuals with the resources necessary for a fulfilling life. We envision a community where health and happiness are accessible to all, providing comprehensive care tailored to every stage of life.
As a recognized non-profit 501(C)(3) organization, we proudly facilitate over 414,000 health visits annually, catering to the needs of more than 95,000 individuals. Our commitment is to enhance the well-being of the communities we serve by delivering quality healthcare to everyone, irrespective of their circumstances.
Since our inception in 1969, our dedicated team has been the backbone of this mission. We prioritize compassion, integrity, professionalism, collaboration, and a commitment to excellence in every role. If you share these values, we invite you to explore this opportunity.
Role Summary
The Patient Services Representative plays a crucial role in advancing the mission and vision of Neighborhood Healthcare by delivering exceptional, patient-focused customer service within a collaborative team setting. This position is essential in ensuring a positive patient experience by addressing administrative needs and embodying our core values: Compassion, Above & Beyond, Generosity, Integrity, and Teamwork.
Key Responsibilities:
- Provide outstanding customer service while assisting patients in a fast-paced environment, effectively addressing their needs with efficiency and courtesy.
- Assess insurance eligibility and inform patients about available programs through Neighborhood Healthcare.
- Schedule and confirm patient appointments accurately, adhering to established protocols, and reschedule as necessary.
- Process payments for services and maintain accurate records in the system.
- Ensure patient records are current and accurate, making necessary updates in the electronic system.
- Manage challenging situations with poise, identifying solutions to meet patient needs.
- Monitor provider schedules to optimize appointment availability.
- Update patient charts in electronic health records upon their arrival.
- Respond promptly and empathetically to patients and staff, respecting their psychosocial, spiritual, and cultural beliefs.
- Foster professional relationships with all staff, clients, and the public.
- Collaborate effectively within the team to achieve departmental goals.
Qualifications
Skills: Bilingual (English/Spanish) is required. Strong verbal communication skills are essential. Proficiency in computer applications, including spreadsheets and databases, is necessary. Exceptional organizational skills and the ability to engage effectively with diverse populations are required. Excellent customer service skills are a must.
Education: High School diploma or GED is required.
Experience: A minimum of one year of customer service experience is required. Experience in a healthcare environment is preferred. Familiarity with electronic medical records is advantageous.
Neighborhood Healthcare offers a comprehensive benefits package, including Medical, Dental, and Vision Plans, generous vacation time, holidays, sick/personal leave, Volunteer Time Off (VTO), a 403b Retirement plan, optional health and wellness programs, and more.
Compensation: $22.00 to $25.00 per hour, based on experience.
