Healthcare Support Specialist

2 weeks ago

Escondido, California, United States Neighborhood Healthcare Full time
Position Overview

About Neighborhood Healthcare

At Neighborhood Healthcare, we believe that community health extends beyond routine checkups and vaccinations. Our mission is to empower individuals with the resources necessary for a fulfilling and healthy life. We strive to create a supportive environment where everyone can thrive, offering comprehensive care tailored to the various stages of life.

As a recognized non-profit community health organization, we facilitate over 414,000 visits annually, providing medical, dental, and behavioral health services to more than 95,000 individuals. Our commitment is to enhance the health and well-being of the communities we serve, ensuring quality care is accessible to all.

Since our inception in 1969, our dedicated staff has been pivotal in realizing this vision. Regardless of the position, our team embodies compassion, integrity, professionalism, collaboration, and a commitment to excellence. If you share these values, we invite you to explore this opportunity.

Key Responsibilities

Direct Patient Interaction:

  • Engage with patients to deliver clinical care services effectively.
  • Measure and record patient vital signs and gather intake information.
  • Conduct clinical tasks such as blood draws, vaccinations, nebulizer treatments, ear lavages, and EKGs.
  • Address patient inquiries and provide educational resources directly.
  • Maintain cleanliness and organization of examination rooms, ensuring they are prepared for patient evaluations.

Support for Providers and Teams:

  • Facilitate provider workflows to optimize patient care delivery.
  • Ensure providers have all necessary information for patient visits, including diagnostic images and lab results.
  • Assist healthcare teams in various departments, including women's health, pediatrics, and general medicine.

Administrative Duties:

  • Utilize electronic health records to manage and document clinical treatment plans as directed by healthcare providers.
  • Communicate with patients via phone or email under the guidance of a provider or Registered Nurse.
  • Review and provide patients with necessary documents, ensuring accuracy and completeness.
  • Complete ongoing training to maintain compliance with position requirements.

Qualifications

  • High School diploma or GED is mandatory.
  • A valid Medical Assistant certification from an accredited institution is required.
  • Preferred: One year of experience as a medical assistant.

Additional Skills and Attributes

  • Understanding of medical procedures and terminology.
  • Experience with electronic health records systems is advantageous.
  • Intermediate proficiency in computer and data entry tasks.
  • Ability to anticipate the needs of patients and providers using sound judgment.
  • Adaptability to changing priorities and time-sensitive tasks.
  • Utilize emotional and cultural intelligence to ensure effective communication and patient care.
  • Demonstrate compassion towards patients and colleagues.
  • Bilingual capabilities in English/Spanish, English/Farsi, or English/Arabic are preferred, with a requirement to pass a Language Proficiency Test if needed.
  • Capacity to manage multiple tasks efficiently.
  • Ability to work collaboratively within a team and independently.
  • Handle confidential information with professionalism and ethical consideration.

Benefits

Neighborhood Healthcare provides a comprehensive benefits package, including medical, dental, and vision coverage, generous vacation time, holidays, sick/personal leave, Volunteer Time Off (VTO), a 403b retirement plan, and optional health and wellness events.

Compensation: $32.55 per hour, commensurate with experience.

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