Ticketing Operations Manager

2 weeks ago


San Francisco, California, United States Anschutz Entertainment Group Inc Full time
About AEG
For over two decades, AEG has been a key player in reshaping the landscape of sports and live entertainment. We proudly welcome more than 160 million guests each year, orchestrate over 10,000 performances, and host in excess of 22,000 events globally.

Our Commitment
We are dedicated to innovation, creativity, and community engagement. Leveraging our extensive network of 300+ venues, prominent sports teams, renowned music brands, integrated entertainment districts, leading ticketing solutions, and global sponsorship initiatives, we strive to create unforgettable experiences that resonate with audiences worldwide.

Our Values
At AEG, we believe in the power of diversity and inclusion, reflecting the vibrant tapestry of artists, athletes, and fans we serve. We aim to extend our reach beyond conventional boundaries to uplift the communities we inhabit while minimizing our environmental footprint through sustainable practices across our operations.

Position Overview: Box Office Supervisor
The Box Office Supervisor plays a crucial role in managing the ticket sales team.

This position entails addressing customer service inquiries and resolving any challenges that may arise with ticketing systems and point-of-sale technology.

Additionally, the supervisor will oversee the configuration of events within the ticketing platform and collaborate closely with the marketing division for each show.


Key Responsibilities
- Lead and mentor ticket sales personnel and will-call staff.
- Ensure adherence to company cash handling protocols and oversee the balancing and reconciliation of cash drawers.
- Organize and supervise nightly box office operations, including will-call, ticket scanning, guest lists, and ticket sales. This involves coordination with venue and tour representatives for security briefings on event nights.
- Collaborate with the VIP, Operations, and Guest Services teams to ensure effective communication of upselling opportunities, VIP, and ADA ticket details to event staff, addressing any arising issues.
- Address customer service challenges and complaints, working with relevant departments to resolve issues as necessary. Troubleshoot any software or point-of-sale system complications.
- Review ticketing details for each event, ensuring accuracy in pricing, dates, door/show times, and scanning schedules. Generate ticketing reports for settlement teams post-event.

Qualifications
- 2-4 years of relevant experience.
- Proficient in computer applications, particularly MS Office (Word, Excel, Outlook).
- Exceptional written, verbal, and listening communication skills, with experience in conflict resolution.
- Availability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong leadership capabilities.
- A passion for and knowledge of live entertainment is preferred.

Preferences
- Willingness to work flexible hours, including nights and weekends.

Compensation
- $23 per hour.

AEG reserves the right to modify the job description at any time, whether verbally or in writing, during the course of employment.



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