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Head of Ticketing and Revenue Strategy

2 months ago

San Diego, California, United States University of San Diego Full time

Position Overview:

The University of San Diego is seeking a dedicated professional to oversee the operations of the Ticket Office within the Athletics Department. This role is crucial in enhancing the financial performance and attendance of intercollegiate sports events.

Department Overview:

The Athletics Department at USD is committed to fostering both academic and athletic excellence, enriching the student experience, and promoting the values of the University.

Key Responsibilities:

  • Leadership of Ticket Operations: Direct all aspects of the Ticket Office at the Jenny Craig Pavilion, ensuring smooth daily operations and effective management of ticket sales.
  • Team Management: Supervise a part-time staff, responsible for hiring, training, and evaluating team members to maintain high operational standards.
  • Compliance Coordination: Work closely with the Compliance office to uphold NCAA and university regulations regarding ticket sales and student-athlete policies.
  • Budget Management: Prepare and oversee the annual budget for the ticket office, ensuring financial integrity and accountability.
  • Sales Strategy Development: Execute targeted sales initiatives to engage alumni and potential season ticket holders, enhancing revenue generation.
  • Data Management: Maintain accurate ticket inventories and implement robust accounting practices to ensure financial transparency.
  • Collaboration: Build and sustain relationships with various university departments and external partners to enhance ticket sales and marketing efforts.

Revenue Generation and Marketing:

  • Ticket Sales Procedures: Establish and maintain effective ticket sale protocols, pricing strategies, and promotional campaigns.
  • Marketing Initiatives: Develop marketing materials and email campaigns in collaboration with the External Affairs unit to drive ticket sales.
  • Data-Driven Reporting: Oversee the creation of reports on ticket sales and attendance, using data to inform strategic decisions.
  • Event Coordination: Manage the design and distribution of season tickets and ticket packages for various athletic events.
  • Community Engagement: Implement programs to enhance community partnerships and group sales strategies.

Qualifications:

  • Minimum Experience: A minimum of two years in ticket operations within a collegiate or professional environment is required.
  • Preferred Experience: Familiarity with NCAA regulations and a strong background in customer service are highly desirable.

Skills and Abilities:

  • Strong leadership and organizational skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and manage multiple projects effectively.
  • Proficiency in basic accounting principles.

Compensation:

The position offers a competitive salary along with an excellent benefits package, including health, dental, and retirement contributions.

Application Process:

Interested candidates are encouraged to submit a resume and cover letter as part of the application process. The University of San Diego is committed to diversity and inclusion and welcomes applications from individuals of all backgrounds.