Concert Ticketing Operations Specialist

2 weeks ago

San Francisco, California, United States Live Nation Worldwide, Inc. Full time

POSITION OVERVIEW

Live Nation Worldwide, Inc. is on the lookout for a dedicated Ticketing Operations Specialist to join our dynamic ticketing team. This meticulous role demands exceptional organizational abilities, robust problem-solving skills, and the capacity to perform efficiently and accurately in high-pressure situations. The ideal candidate will possess outstanding customer service skills and the capability to cultivate strong professional relationships with executives, partners, and clients across all organizational levels.

KEY RESPONSIBILITIES

  • Oversee ticket sales and generate sales reports for distribution to relevant tour personnel.
  • Gather and evaluate inventory data from various ticketing platforms.
  • Develop and maintain an internal order management system for Live Nation touring events.
  • Regularly liaise with local promoters, Ticketmaster, local ticketing personnel, Live Nation Touring, and associated tour parties.
  • Support Ticketing Directors in coordinating with local box offices to establish events, manage holds, process orders, and release tickets promptly.
  • Conduct quality assurance checks on events across tours to ensure accurate and consistent event details and setups.
  • Comply with Live Nation's ticketing initiatives, programs, policies, and procedures.
  • Perform additional tasks as assigned by Ticketing Directors.
  • Occasionally assist with guest list check-ins at local events.

REQUIRED SKILLS AND QUALIFICATIONS

  • Familiarity with ticketing software, event programming, and box office operations is advantageous, though not mandatory.
  • Strong verbal and written communication skills.
  • A Bachelor's degree from an accredited institution or equivalent professional experience.
  • Proficient in Microsoft Office applications (Word, Excel, etc.).
  • Excellent interpersonal and communication abilities.
  • Capability to prioritize tasks, organize effectively, solve problems, follow up, and communicate clearly.
  • Ability to thrive under pressure and meet tight deadlines.
  • Adherence to Live Nation's evolving health and safety protocols related to vaccinations and other measures as mandated by local, state, or federal authorities.

EMPLOYEE BENEFITS

At Live Nation, we believe in 'Taking Care of Our Own' through a comprehensive benefits package that includes:

  • HEALTHCARE: Medical, Dental, and Vision coverage for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs).
  • PERSONAL TIME: Paid time off policy encompassing holidays, sick leave, and a day off for your birthday, along with complimentary concert tickets.
  • FINANCIAL SECURITY: 401(k) plan with company matching, Stock Program Reimbursement.
  • FAMILY SUPPORT: Programs for new parents, including caregiver leave and infertility assistance.
  • PROFESSIONAL DEVELOPMENT: Tuition reimbursement, student loan repayment, and internal growth and training programs.
  • COMMUNITY ENGAGEMENT: Volunteer time off and access to a crowdfunding network.

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