Global Partner Operations Manager
6 days ago
About Us
Twitch is the world's leading live streaming platform, fostering global communities centered around gaming, entertainment, music, sports, cooking, and more. It's where thousands of communities come together every day.
We're a community-driven organization, both inside and out. Our team members are eager to collaborate, problem-solve, and support one another. We're on a mission to empower live communities, and if you're passionate about this, explore our company page to learn more about our projects and interview process.
About the Role
The Global Partner Operations team is responsible for managing the processes and daily tasks that ensure a seamless Partner experience on Twitch. As creators' needs are diverse, we specialize in internal systems and collaborate with teams across the business to achieve the best outcomes.
Reporting to the Senior Manager of Global Partner Operations, this team member will handle the processing of daily internal Partner request queues and support partners across the business with ad-hoc requests related to our systems while working to improve these processes and overall experience of creators on the service.
Key Responsibilities
- Manage Partner-related internal requests queues across Onboarding, Offboarding, and Contract Management
- Achieve and meet manual onboarding workflow service level agreements
- Improve and refine internal processes
- Report internal request queue trends and performance
- Partner with Finance, Legal, and Global Partnerships teams to address Partner-related issues
- Maintain data and document repositories to assist Customer Support and Legal teams with Partner tickets
Requirements
- Managed processes with a high volume of tickets or requests
- Customer service or other user-facing experience
- Comfortable handling and processing data sets
- Bachelor's degree from an accredited university
Bonus Points
- Customer Service/Project Management background
- 3+ years of experience with CRM platforms and tooling
- Familiarity with the Twitch platform
- The ability to work in fast-paced situations
Perks
- Medical, Dental, Vision & Disability Insurance
- 401(k)
- Maternity & Parental Leave
- Flexible PTO
- Amazon Employee Discount
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