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Head of Ticketing and Revenue Management

2 months ago

San Diego, California, United States University of San Diego Full time

Position Overview:

The University of San Diego is seeking a dedicated professional to oversee the operations of the Ticket Office within the Athletics Department. This role is pivotal in managing ticketing processes and enhancing revenue streams for intercollegiate sports and special events.

Department Context:

The Athletics Department is committed to fostering academic and athletic excellence, enriching student experiences, and promoting the values of the University of San Diego.

Key Responsibilities:

  • Leadership of Ticket Office: Direct the daily functions of the ticket office, including managing a part-time team responsible for sales, order processing, and customer service.
  • Policy Compliance: Collaborate with compliance teams to ensure adherence to NCAA and institutional regulations.
  • Budget Management: Prepare and oversee the annual budget for ticketing operations, ensuring financial integrity and accountability.
  • Sales Strategy: Develop and implement marketing strategies to drive ticket sales, including targeted outreach to alumni and potential season ticket holders.
  • Data Management: Maintain accurate ticket inventories and implement robust accounting practices to track sales and attendance.
  • Event Coordination: Oversee ticket sales for athletic events and special occasions, ensuring a seamless experience for patrons.

Operational Excellence:

  • Establish guidelines for ticket pricing and promotional activities to maximize revenue.
  • Utilize data analytics to assess ticket sales performance and develop strategies for improvement.
  • Coordinate with IT departments to ensure effective management of ticketing software.
  • Foster relationships with various campus departments to enhance ticket sales initiatives.

Qualifications:

  • Minimum: Two years of experience in ticket operations within a collegiate or professional environment.
  • Preferred: Experience with athletic season ticket holders and a strong understanding of NCAA regulations.

Skills and Competencies:

  • Exceptional organizational and leadership skills.
  • Strong interpersonal and communication abilities.
  • Ability to manage multiple projects effectively under pressure.
  • Proficiency in basic accounting principles and customer service.

Compensation: Competitive salary with a comprehensive benefits package, including health insurance and retirement contributions.

Application Process:

Interested candidates are encouraged to submit a resume and cover letter as part of the application process. The University of San Diego is committed to diversity and inclusion in its hiring practices.