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Head of Ticketing and Revenue Management

2 months ago

San Diego, California, United States University of San Diego Full time

Position Overview:

The University of San Diego is seeking a dedicated professional to oversee the operations of the Ticket Office within the Athletics Department. This role is crucial in managing ticketing strategies that enhance revenue generation and improve attendance at athletic events.

Department Overview:

The Athletics Department at USD is committed to fostering both academic and athletic excellence, ensuring a positive impact on student lives while promoting the values of the University.

Key Responsibilities:

  • Leadership of Ticket Office: Direct all aspects of the ticketing operations at the Jenny Craig Pavilion, ensuring efficient daily functions and exceptional customer service.
  • Team Management: Supervise a part-time staff, overseeing hiring, training, and performance evaluations to ensure operational excellence.
  • Policy Compliance: Collaborate with compliance offices to maintain adherence to NCAA and institutional regulations regarding ticketing.
  • Budget Management: Develop and manage the annual budget for the ticket office, ensuring financial accountability and transparency.
  • Sales and Marketing: Execute targeted marketing initiatives to boost ticket sales, including outreach to alumni and potential season ticket holders.
  • Data Management: Maintain accurate ticket inventories and robust accounting practices to support financial reporting and strategic planning.

Revenue Generation Strategies:

  • Implement pricing strategies and promotional campaigns to maximize ticket sales for athletic and special events.
  • Oversee online ticket sales and ensure the effective use of ticketing software.
  • Analyze sales data to inform future marketing strategies and improve ticket sales performance.
  • Coordinate with various departments to enhance the overall fan experience and drive community engagement.

Qualifications:

  • Minimum of two years of experience in ticket operations within a collegiate or professional environment.
  • Strong understanding of customer service principles and experience in managing customer relationships.
  • Preferred experience with athletic season ticket holders and familiarity with NCAA regulations.

Skills and Competencies:

  • Excellent communication and interpersonal skills, with the ability to work collaboratively across departments.
  • Strong organizational skills and the ability to manage multiple projects simultaneously.
  • Proficiency in basic accounting principles and financial management.

Compensation:

The position offers a competitive salary along with a comprehensive benefits package, including medical, dental, and retirement contributions.

Application Process:

Interested candidates are encouraged to submit a resume and cover letter as part of the application process. The University of San Diego is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.