Guest Services Coordinator

8 hours ago


Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

Are you passionate about providing exceptional customer service? At Gulf Shores Hampton Inn, we are seeking a dedicated Front Desk Agent to be the welcoming face of our establishment.

The Front Desk Agent is crucial in ensuring our guests have a delightful experience from the moment they arrive. Your role will encompass a variety of responsibilities, including:

  • Check-in and Check-out Management: Efficiently handle all aspects of guest arrivals and departures.
  • Reservation Handling: Manage both online and telephone bookings with precision.
  • Payment Processing: Inform guests about payment options and verify credit card information.
  • Guest Registration: Collect essential details from guests to ensure a smooth check-in process.
  • Room Assignment: Welcome guests and assign them to their accommodations.
  • Information Provider: Share details about hotel amenities, room options, and rates.
  • Client Relations: Address guest inquiries and concerns promptly and professionally.
  • Collaboration: Work closely with housekeeping and maintenance teams to guarantee room readiness.
  • Reservation Confirmation: Ensure bookings are accurate and arrange special services for distinguished guests.
  • Record Maintenance: Keep up-to-date records of reservations and financial transactions.

Key Skills Required:

  • Outstanding customer service abilities.
  • Strong communication and organizational skills.

This Position is Ideal for Individuals Who:

  • Are dependable and reliable.
  • Enjoy engaging with people and working collaboratively.
  • Can adapt to changing circumstances with ease.
  • Pay attention to detail and focus on the specifics.
  • Prefer working independently with minimal supervision.
  • Thrive in high-pressure situations.

Job Type: Full Time
Schedule:

  • 8-hour shifts
  • Availability for morning and evening shifts
  • Weekend availability required


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