Guest Services Coordinator
8 hours ago
Are you passionate about providing exceptional customer service? At Gulf Shores Hampton Inn, we are seeking a dedicated Front Desk Agent to be the welcoming face of our establishment.
The Front Desk Agent is crucial in ensuring our guests have a delightful experience from the moment they arrive. Your role will encompass a variety of responsibilities, including:
- Check-in and Check-out Management: Efficiently handle all aspects of guest arrivals and departures.
- Reservation Handling: Manage both online and telephone bookings with precision.
- Payment Processing: Inform guests about payment options and verify credit card information.
- Guest Registration: Collect essential details from guests to ensure a smooth check-in process.
- Room Assignment: Welcome guests and assign them to their accommodations.
- Information Provider: Share details about hotel amenities, room options, and rates.
- Client Relations: Address guest inquiries and concerns promptly and professionally.
- Collaboration: Work closely with housekeeping and maintenance teams to guarantee room readiness.
- Reservation Confirmation: Ensure bookings are accurate and arrange special services for distinguished guests.
- Record Maintenance: Keep up-to-date records of reservations and financial transactions.
Key Skills Required:
- Outstanding customer service abilities.
- Strong communication and organizational skills.
This Position is Ideal for Individuals Who:
- Are dependable and reliable.
- Enjoy engaging with people and working collaboratively.
- Can adapt to changing circumstances with ease.
- Pay attention to detail and focus on the specifics.
- Prefer working independently with minimal supervision.
- Thrive in high-pressure situations.
Job Type: Full Time
Schedule:
- 8-hour shifts
- Availability for morning and evening shifts
- Weekend availability required
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