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Community Operations Coordinator

2 months ago

Gulf Shores, Alabama, United States Royal American Companies Full time
Job Overview

Experience Level
Experienced

Location
Gulf Shores, AL

Employment Type
Full-Time (30+ hours/week)

Educational Requirement
High School Diploma or Equivalent

Compensation
$20.00 Hourly

Travel Requirements
Local travel as necessary for business

Work Schedule
Daytime hours

Category
Management

Position Summary:

Under the direct oversight of the Community Manager, the Community Operations Coordinator serves as the administrative support for the property. This role involves a comprehensive understanding of company policies and procedures, assisting the Community Manager in their implementation. The Coordinator is tasked with accurately computing, classifying, and documenting numerical data to maintain complete financial records while supporting leasing, marketing, and resident engagement initiatives.

The ideal candidate will demonstrate excellent attendance and communication abilities, possess the skills to cultivate enduring business relationships, and maintain a high level of professionalism.

Key Responsibilities:

This job description outlines primary responsibilities but is not exhaustive. Additional duties may be assigned by the supervisor.
  • Foster a positive, welcoming atmosphere for residents, visitors, and community staff.
  • Assist the Community Manager in attracting, screening, and selecting potential residents in compliance with applicable laws and regulations.
  • Stay informed about market trends impacting leasing and operational activities.
  • Support the Community Manager in creating and executing marketing and advertising strategies for apartment leasing.
  • Contribute to the development and implementation of resident service programs.
  • Ensure effective rent collection procedures, including follow-ups on overdue accounts.
  • Process rent deposits and maintain relevant documentation.
  • Assist in managing security deposit processes, including unit inspections and processing returns.
  • Maintain knowledge of accounts payable procedures.
  • Help prepare the annual operating budget and assist the Community Manager in adhering to budgetary constraints.
  • Monitor landlord-tenant relations and mediate disputes as necessary.
  • Utilize maintenance software to track service requests and review maintenance reports regularly.
  • Inspect apartments for readiness and turnover status.
  • Ensure cleanliness and maintenance of property grounds, office, community areas, and amenities.
  • Verify that all contractors/vendors have the necessary approvals before commencing work on the property and monitor their activities.
Knowledge, Skills, and Abilities (KSAs):
  • Ability to perform all functions of a Leasing Consultant.
  • Flexibility to work evenings and weekends as needed.
  • Willingness to travel for property-related business.
  • Ability to work under multiple time constraints.
  • Proficient in computer usage.
  • Exceptional customer service skills.
  • Strong written and verbal communication skills.
  • Familiarity with One Site software is preferred.
  • Able to assume the role of acting Community Manager when required.
Education and Experience:
  • High School Diploma or Equivalent.
  • Preferred: Minimum of one year of experience in property management.
  • Preferred: Experience in affordable housing, Tax Credit, HUD, and/or Rural Development.
Physical Requirements:
  • Ability to access all areas of the property, including multi-level structures, with or without an elevator.
  • Capable of working with a computer for at least 7 hours daily, either standing or sitting.
  • Effective communication with applicants, residents, vendors, and supervisors via email, phone, or in person regarding daily operations.