Front Desk Associate

1 day ago


Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time
Job Summary

The Front Desk Agent plays a vital role in providing exceptional service to hotel guests and clients. This position requires a high level of customer service skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities
  • Register all incoming guests, ensuring that all pertinent information is obtained and recorded accurately.
  • Accept and record credit card and photo ID information on guest accounts in the hotel computer system.
  • Assist with other departments and areas as needed, including the Guest Breakfast, Housekeeping, Laundry, and property designated events.
  • Maintain the cleanliness of the back office and front desk area.
  • Anticipate guest needs, respond promptly, and acknowledge all guests in a timely and courteous fashion.
  • Address and resolve guest complaints in a timely manner to ensure guest satisfaction.
  • Document all guest requests and concerns and communicate information to the responsible personnel for proper handling.
  • Prepare a shift drop verifying the totals determined match the totals in the property management system.
  • Maintain the confidentiality and security of proprietary company information, correspondence, reports, and files.
  • Handle and document all Lost and Found items as directed by management's policies and procedures.
Requirements
  • Previous hospitality industry experience preferred but not required.
  • Highly energetic and motivated individual.
  • Ability to take initiative and work with little direction.
  • Excellent interpersonal and communication skills with strong customer/client focus essential.
  • Strong problem-solving skills.
  • Ability to work in a fast-paced, high-pressure environment.
  • Ability to shift and manage multiple priorities.
  • Results-driven focus and ability to work through to completion in a timely manner.


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