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Executive Housekeeping Manager

2 months ago

Gulf Shores, Alabama, United States GULF SHORES HOLIDAY INN EXPRESS Full time
Job Summary:

An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest experience while evaluating guest satisfaction and setting department targets and objectives.

Duties and Responsibilities:
  • Housekeeping Operations: Oversee and manage all housekeeping activities to ensure a high level of cleanliness and organization in the hotel.
  • Laundry Operations: Oversee and manage the laundry operations to ensure timely and efficient processing of guest linens and uniforms.
  • Guest Satisfaction: Evaluate guest satisfaction levels and monitor trends to identify areas for improvement and implement changes to enhance the guest experience.
  • Training and Development: Ensure all housekeeping staff are trained and using Quore on a daily basis to optimize efficiency and effectiveness.
  • Cost Control: Operate within departmental budgets through effective stock and cost controls and well-managed schedules to minimize waste and maximize resources.
  • Departmental Targets: Set departmental targets and objectives, work schedules, budgets, and policies and procedures to ensure alignment with hotel goals and objectives.
  • Quality Control: Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard.
  • Team Management: Monitor the appearance, standards, and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork to ensure a high level of service delivery.
  • Knowledge and Communication: Ensure team members have an up-to-date knowledge of all room categories and amenities to provide excellent guest service.
  • Communication and Relationships: Maintain good communication and work relationships in all hotel areas and with external customers and suppliers to ensure seamless operations.
  • Staffing and Scheduling: Ensure staffing levels cover business demands to meet guest needs and expectations.
  • Training and Development: Ensure ongoing training and development of housekeeping staff to enhance their skills and knowledge.
  • Performance Management: Manage staff performance issues in compliance with company policies and procedures to ensure a high level of service delivery.
  • Team Recruitment and Development: Recruit, manage, train, and develop the Housekeeping/Laundry team to ensure a high level of service delivery.
  • Technical Skills: Competent in property management systems to optimize efficiency and effectiveness.
  • Support to Other Departments: Assist other departments wherever necessary to ensure seamless operations.
  • Brand Ambassador: Be a Brand Ambassador of A&R's Culture, Mission, and Values to ensure a high level of service delivery.
Required Skills and Experience:
  • Housekeeping/laundry experience: Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity.
  • Quore Proficiency: Proficiency in Quore to optimize efficiency and effectiveness.
  • Leadership and Management: A successful track record of managing a large team to ensure a high level of service delivery.
  • Education: A high school certificate or equivalent to ensure a strong foundation in business and management principles.
  • Commercial Awareness: A high level of commercial awareness and cost control capabilities to optimize efficiency and effectiveness.
  • Financial Management: Previous experience of managing a department and Profit and Loss account to ensure financial stability and growth.
  • Leadership and Communication Skills: Excellent leadership, interpersonal, and communication skills to ensure a high level of service delivery.
  • Customer Service: Committed to delivering high levels of customer service to ensure guest satisfaction and loyalty.
  • Pressure Management: Ability to work under pressure to ensure seamless operations.
  • IT Proficiency: IT proficiency to optimize efficiency and effectiveness.
  • Grooming Standards: Excellent grooming standards to ensure a professional image.
  • Flexibility: Flexibility to respond to a range of different work situations to ensure seamless operations.
  • Computer Skills: Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office to optimize efficiency and effectiveness.
  • Organizational and Problem-Solving Skills: Strong organizational, budget management, and problem-solving skills to ensure a high level of service delivery.
  • Communication Skills: Strong communication skills to ensure seamless operations.
  • Guest Service: A passion for delivering exceptional levels of guest service to ensure guest satisfaction and loyalty.