Guest Services Coordinator

3 days ago


Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

Are you passionate about providing exceptional customer service? At Gulf Shores Hampton Inn, we are seeking dedicated individuals for the role of Front Desk Agent.

This position is crucial as it serves as the initial point of contact for our guests, overseeing all elements of their stay. Key responsibilities include:

  • Check-in and Check-out Management: Efficiently handle all guest arrivals and departures.
  • Reservation Oversight: Manage both online and telephone bookings.
  • Payment Processing: Inform guests about payment options and confirm credit card details.
  • Guest Registration: Collect essential information from guests, including contact details and stay dates.
  • Welcoming Guests: Greet guests upon arrival and allocate rooms accordingly.
  • Information Provision: Share details about hotel amenities, room availability, and rates.
  • Issue Resolution: Address guest concerns promptly and professionally.
  • Collaboration: Work closely with housekeeping and maintenance teams to ensure rooms meet guest expectations.
  • Reservation Confirmation: Verify bookings and arrange special services for VIPs and event participants.
  • Record Maintenance: Keep accurate records of reservations and payments.

Essential Skills:

  • Strong customer service orientation.
  • Excellent communication and organizational abilities.

This role is ideal for individuals who are:

  • Reliable: Consistently dependable in their work.
  • People-oriented: Enjoy engaging with others and collaborating on projects.
  • Adaptable: Comfortable with frequent changes in tasks and priorities.
  • Detail-focused: Prefer to concentrate on specifics rather than the broader picture.
  • Independent: Thrive when working autonomously.
  • Resilient: Capable of performing well under pressure.

Job Type: Full Time

Work Schedule:

  • 8-hour shifts.
  • Availability for morning and evening shifts.
  • Weekend work may be required.


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