Guest Services Coordinator

2 weeks ago


Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

Are you passionate about providing exceptional customer service? At Gulf Shores Hampton Inn, we are seeking dedicated individuals for the role of Front Desk Agent. This position is crucial as it serves as the initial point of contact for our guests, ensuring a seamless experience from check-in to check-out.

Key Responsibilities:

  • Execute all check-in and check-out procedures efficiently.
  • Handle online and telephone reservations with precision.
  • Communicate payment options to guests and verify credit card information.
  • Register guests, collecting essential details such as contact information and stay dates.
  • Greet guests upon arrival and allocate rooms accordingly.
  • Provide comprehensive information regarding hotel services, room availability, rates, and amenities.
  • Address guest inquiries and concerns promptly and professionally.
  • Collaborate with housekeeping and maintenance teams to ensure rooms meet guest expectations.
  • Confirm reservations and arrange tailored services for VIP guests and event participants.
  • Maintain accurate records of bookings and financial transactions.

Essential Skills:

  • Strong customer service orientation.
  • Excellent communication and organizational abilities.

This position is ideal for individuals who are:

  • Reliable and dependable.
  • People-oriented and enjoy engaging with others.
  • Adaptable and flexible in a dynamic work environment.
  • Detail-oriented and focused on delivering quality service.
  • Capable of working independently with minimal supervision.
  • Thrives in high-pressure situations.

Job Type: Full Time

Schedule:

  • 8-hour shifts.
  • Availability for morning and evening shifts.
  • Weekend availability is required.


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