Guest Services Representative

3 days ago


Gulf Shores, Alabama, United States GULF SHORES HAMPTON INN Full time

Are you passionate about providing exceptional customer service? The Gulf Shores Hampton Inn is seeking dedicated individuals for the role of Front Desk Agent.

As the initial point of contact for our guests, the Front Desk Agent plays a crucial role in ensuring a seamless and enjoyable experience. Your primary responsibilities will include:

  • Check-in and Check-out: Efficiently manage all guest arrivals and departures.
  • Reservation Management: Handle online and telephone bookings with precision.
  • Payment Processing: Guide customers on payment options and verify credit card information.
  • Guest Registration: Collect essential details from guests, including contact information and stay dates.
  • Welcoming Guests: Greet guests warmly upon arrival and assign rooms.
  • Information Provider: Share details about hotel amenities, room availability, and rates.
  • Issue Resolution: Address guest concerns promptly and professionally.
  • Collaboration: Work closely with housekeeping and maintenance teams to ensure rooms meet guest expectations.
  • Personalized Services: Confirm reservations and arrange special services for VIP guests.
  • Record Keeping: Maintain accurate records of bookings and payments.

Key Skills Required:

  • Strong customer service orientation.
  • Excellent communication and organizational abilities.

This position is ideal for individuals who are:

  • Reliable: Consistently dependable in their work.
  • People-oriented: Enjoy engaging with others and collaborating on tasks.
  • Adaptable: Comfortable with changes and able to shift priorities as needed.
  • Detail-focused: Pay attention to the finer points of tasks.
  • Independent: Capable of working autonomously with minimal supervision.
  • Stress-resilient: Thrive in a fast-paced environment.

Job Type: Full Time

Work Schedule:

  • 8-hour shifts.
  • Availability for morning and evening shifts.
  • Weekend shifts may be required.


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